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Custom Color Set
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66,541 Verified Client Reviews |
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ColorNot sure I care for color and not covering my gray roots as well as I expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not What I wantedI was really disappointed in the formulation. I loved the color in the previous order. A week later I was at the salon and my stylist pointed out that my roots were lighter than my overall hair color. I reached out to have the formulation corrected, not only was the color not what I wanted, but I was charged additionally for adjusting the color for my roots. I am not too pleased for being overcharged and having color that is not remotely what I wanted. It looks terrible! I am not pleased. I will give eSalon one more shot to get it right. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather R.- We truly appreciate your feedback! We’re so sorry to hear that you were not happy with the outcome of your color application and felt that our service did not meet up to your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Different from the last oneThe color box you set the time before this was great. Was just the right color of blonde. This box made me a red head. When I asked about it your colorist said it was the same formula. Odd. So, I was delighted with the one box and disappointed with this box. If you cannot make me a blonde please cancel my subscription 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPam - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
some very dark areas - ??This time I had some areas that were very dark - wide streaks. The only thing I did different was, before shampooing I added water and the rest of the dye and massaged it in for several minutes. I did that for a much shorter time the first time I used it. Not sure if this affected the color distribution. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatherine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
too much warmthevery time we have adjusted the color or tried to correct the tone is has always been on the brassy/ warm side.. even when trying to revert back to a more natural ashy hue for me... haven't found a formula ive been happy with yet. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Missing productI was late using this last order. I just opened it about an hour ago. States on the instruction book that there are two pair of gloves and there was only one. Step two says to take the classic shampoo and conditioner in the shower to wash your hair. NO classic shampoo and conditioner. First time this has ever happened. Not sure how I feel about the new formula her either. I put 2 stars up there and it automatically changed it to FOUR on my behalf. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandie - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Easy to use but color is very brassyThe instructions and kit are easy to follow. Unfortunately my custom color turned out super brassy and I will need to try to figure out how to correct it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonica - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
First tryHi esalon - I liked your concept, and I liked the individualised approach. I did not like the massive amount of over packaging. Also my bright red root colour has gone ginger, which is awful for my skin. I will maybe try once more to see if I can get it right. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrondie M. - Thank you for feedback. We are sorry to hear that you were not happy with your custom hair color. Our Color Team will reach out to you shortly. Thank you for your patience |
Color was offThe color was all wrong 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna B. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Very disappointedI dont know why the color is not taking. My gray hair is Very Stubborn! You can still see Bunches of gray hair and on the crown of my head the gray is not covering up at All. Very disappointed in the product. I am asking what should I change? Do y'all have any suggestions? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary F. - We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |