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Custom Color Set
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66,541 Verified Client Reviews |
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Not at all the color I orderedI wish I could attach pictures. I ordered dark brown intense pearl. (Dark brown with purple) My hair is red! No hint of purple whatsoever! Super disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Promises broken and color exceptionally lacklusterWhen signing up for the service, I took a substantial amount of time to take the color quiz, upload photos and carefully choose a color based upon years of experience coloring my own hair and my personal preferences. A few days later, a color "specialist" called me to say that the color I had chosen would probably not work for me based on the photos I uploaded and suggested another. After speaking for awhile about what I specifically DID NOT want (brassy, yellowish, one dimensional color), I took her suggestion on another color. The package took a full two weeks to arrive. Even as someone who has colored my own hair for 10+ years, I found the instructions to be very sparse and generic. Additionally, my kit only included one set of gloves (instead of the two sets required) that were too small to use. One glove broke as I tried to squeeze my hand inside. Once my color processed, guess what i got? Yep, you guessed it - Brassy, Yellowish, single tone. I regret ever giving eSalon a shot. Honestly, I get better results from the Walmart brands. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsBethany - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. |
WhoopsThere was no shampoo or conditioner in my last box So does this mean I will get double shampoo and conditioner on the next order???? 0 of 0 people found this review helpful. Did you? |
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I need to cancelI would like to cancel I do not need anymore hair dye. I’ve got cancer so I can’t use it ! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria G. - Thank you for contacting us. Please keep your eyes out for an email from us shortly. We will be reaching out to you! |
I don't know whyThis is really not covering my grays even by following step by step all the instructions. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer G. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
ColorNot sure I care for color and not covering my gray roots as well as I expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not What I wantedI was really disappointed in the formulation. I loved the color in the previous order. A week later I was at the salon and my stylist pointed out that my roots were lighter than my overall hair color. I reached out to have the formulation corrected, not only was the color not what I wanted, but I was charged additionally for adjusting the color for my roots. I am not too pleased for being overcharged and having color that is not remotely what I wanted. It looks terrible! I am not pleased. I will give eSalon one more shot to get it right. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather R.- We truly appreciate your feedback! We’re so sorry to hear that you were not happy with the outcome of your color application and felt that our service did not meet up to your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Different from the last oneThe color box you set the time before this was great. Was just the right color of blonde. This box made me a red head. When I asked about it your colorist said it was the same formula. Odd. So, I was delighted with the one box and disappointed with this box. If you cannot make me a blonde please cancel my subscription 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPam - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
some very dark areas - ??This time I had some areas that were very dark - wide streaks. The only thing I did different was, before shampooing I added water and the rest of the dye and massaged it in for several minutes. I did that for a much shorter time the first time I used it. Not sure if this affected the color distribution. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatherine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
too much warmthevery time we have adjusted the color or tried to correct the tone is has always been on the brassy/ warm side.. even when trying to revert back to a more natural ashy hue for me... haven't found a formula ive been happy with yet. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |