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Color Set
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66,541 Verificado Comentarios de clientes |
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Last colorPlease look at photo...my hairline around my brow is orange/ugly reddish. I am on a 2 week tour of Japan and will not be calling you. Look at the bottom picture with my daughter...that is my color! Really disappointing to be traveling and taking bad pictures with this fake ugly color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDarla - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not lasting colorThe color seems to have faded after my first shampoo. Disappointed with this. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
AwfulI was finally able to try my color and followed the instructions to the letter. I was so excited to see the end result only to see all the grays were still visible! This was a complete waste of time and money. I was trying this brand out to see if it was a better product than my usual Madison Reed…it was not. I hope everyone else has a better experience. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeather - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Hair colorI am not ordering anymore hair color as it is really not any better than what I get at a beauty supply store at a whole lot less price. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Orange roots!!! No grey coverage!!!I am a Néw customer and I was not happy. My first box and coloring turned my roots ORANGE AND IT DID NOT COVER MY GREYS. I WOULD LIKE A full REFUND. YOU SAY YOU HAVE A 100% guarantee or you give back our money. I would like a full refund. And now I have to worry about your second shipment you sent to me. I called and told you I did not want it shipped out and billed but it was already done. My order was shipped and my debit card was billed I would like a credit for the first order as per your guarantee refund and I am now waiting on my second order in the mail so I can refuse it and return it to you. I would like both amounts credited back to my debit card for the first order and I’ll be sending back the second order as soon as it arrives. But I need that money back in my account asap so I can afford to get my hair color back to normal as it is still orange and my greys were not covered. Please contact me with your resolution and when will both of my credits be applied? Thx 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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OrangeI've tried 3 different times and explained to colorist. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRhonda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No where near intense copperAfter having my colour adjusted as the first one just wasn’t bright enough, I mixed up the first bottle and felt little concerned that it was rather red than the previous bottle that looked orange, I popped it on anyway then waited, mixed the bottle prepared for my ends which was very orange and more like the original set I received. Followed all of the instructions and rinsed it all off and I’m gutted because my ginger hair that I just wanted brightened a little is now a darker auburn red colour, nowhere near the intense copper pictured, I feel like the ratio of colour didn’t reflect the actual bottle with how red it’s turned out. Gutted because I had high hopes for the new colour! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Emma! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further. |
Did not cover the gray/white.This color did match my previous hair color without any gray/white. However it did a poor job of covering the much-lighter parts of my hair. I had to go purchase an over-the-counter Loreal product to cover it. I'm giving eSalon another chance in the hopes that their formulas for covering gray/white hair have improved. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna- We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Won't cover graysI uploaded my most recent picture 1 day after applying the color, and as you can see the color did not covor the grays that I am concerned about. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Madeli, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (: |
Pas satisfaiteBonjour, j ai fait ma coloration qui n est pas du tt une réussite ! Beaucoup trop clair! Donc affreux à mes racines! Je vous ai envoyé le résultat sans avoir jamais eu de retour!? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarie-Christine - Merci pour votre partage. Nous sommes vraiment désolés d’apprendre que vous ne soyez pas satisfaite de notre coloration, et nous serons ravis de la modifier. En examinant votre profil, nous constatons que nous avons répondu à votre email. N'hésitez pas à revenir vers nous si besoin ! |