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Custom Color Set
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66,591 Verified Client Reviews |
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Not what I asked forAfter a few tries....instead of turning dark Ash blonde.,I’m now turning red. The one tone I particularly don’t care for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEva - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Reversing the incorrect colorReversing the incorrect colorI follow directions using color oops use the new color that was sent to me my hair is still black I’m very disappointed I want to get this color corrected I am looking for a chocolate brown color for my hair not black please reach out to me to correct this issue 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
didn’t even die my hairit didn’t die my hair. didn’t even make a difference on colour. esalon team meant to be approachable but they haven’t replied to my emails. DO NOT BUY THIS This company have NOT REPLIED in 3 months, do not buy anything through them. They have non existent customer service! Only received a standard we are busy email in all that time! Avoid, unless you want to waste your money!!!! The statement below is incorrect, no one responded to Morwenna's concern that it did NOT dye her hair!! Rubbish company!!! 0 of 0 people found this review helpful. Did you? |
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Not covering the grayNot working for me. The grays appear after two washes 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEsma - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
colorI really was not happy with the way the color came out. I felt like it did not have good coverage. I left it on long enough but my roots were still dark. I really liked it the first time I used it. The first time I used it my hair felt great afterwards it was shiny and soft. This time it looks dull and feels dry. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color didn't turn out as expectedMy hair went orange 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Terrible.Very unhappy with color results and my hair felt very dry and damaged afterwards. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisappointedNot only didn't I get the correct color, this product made my hair extremely tangled and very dull. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what I expectedIt left my hair super dry, it covered my Greys but after 2 days they where super visible again. It left some brassy tone on my hair, and it supposed to be ashy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTrinidad - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair colorNeed to be a little darker. Too light for me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPam - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |