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Custom Color Set
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66,591 Verified Client Reviews |
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The worst colorI asked for a nonbrassy color and my color looks bright and brassy.i now know u don't know what to do. Do not send anything else to me. Cancel my order now 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Natural redhead- no change in colorI was really excited to try this product out. Unfortunately it did not work. :( I am a natural redhead with no previous color added to my hair. I purchased a medium blonde color. I did a strand test to see how it would turn out. I applied the mixed color according to the directions provided and waited 30 minutes. When I checked my strand after the allotted time there was no change to my color. I waited an additional 15 minutes and used my hairdryer on the low setting to apply heat. After 45 minutes I rinsed the dye from my test strand. After drying my hair there was no notice difference in my hair color. Sooooo disappointing! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Medium/Dark blondeThis was my first time purchasing through this platform. I typically have golden blonde mixed in with medium blonde. For some reason the team decided to send me a color that gave an allover dark blonde color. I am not thrilled at all. And it did not totally cover the grey. So it will be back to the drugstore for me since I am able to find a product that colors my hair as desired. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Product is goodI don’t like the color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color Did not color my graysColor Did not color my grays and customer service did not contact me back. This is the worst experience ever! Madison Reed sent my mother an email a week after she colored. She had a minor issue with her color being too dark and they immediately sent her a replacement and told her how to clarify her scalp to prep it for the updated color. Esalon did not do a thing for me even after I wrote to the colorist and I called them. They instead shipped me another order without addressing my original issue. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color stays but it’s been the wrong color😔Great staying power but not at all the right color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsK K. - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
So me thing has changedI have used this product in the past and it worked well... nice color, covered greys, easy enough to use. This is not the same as it use to be. The greys came right back... in a week they were already showing at my temples. Not using this any more. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDana- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Far from the colour I requestedI was not happy with the colour. It was way too dark, it’s not a light ashy brown but dark and very much on the warm side than being ashy. The customer service is amazing however the products are not. None of the hair dyes performed well, didn’t do any better than the drug store ones, so not worth the money. I cancelled my subscription and look for other brands. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGabriela- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Charged full price for 2 incomplete kits!!I cancelled when you sent and charged me for 2 orders without shampoo and conditioner in the kit. I called and said I was charged for an unusable product, was refunded 1 kit only and then asked If I wanted to cancel my subscription.... Which I did I was sure to tell my friends not to order from your site 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
where is the application brush?I am new to this diy. I got the color changed a bit. Where is the application brush? It did not come, so I have not used the color yet. Waiting for the brush to come from another place. I cannot see the goodness of your company. Need to not be a customer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |