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Custom Color Set
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66,541 Verified Client Reviews |
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Color stays but it’s been the wrong color😔Great staying power but not at all the right color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsK K. - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
So me thing has changedI have used this product in the past and it worked well... nice color, covered greys, easy enough to use. This is not the same as it use to be. The greys came right back... in a week they were already showing at my temples. Not using this any more. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDana- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Far from the colour I requestedI was not happy with the colour. It was way too dark, it’s not a light ashy brown but dark and very much on the warm side than being ashy. The customer service is amazing however the products are not. None of the hair dyes performed well, didn’t do any better than the drug store ones, so not worth the money. I cancelled my subscription and look for other brands. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGabriela- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Charged full price for 2 incomplete kits!!I cancelled when you sent and charged me for 2 orders without shampoo and conditioner in the kit. I called and said I was charged for an unusable product, was refunded 1 kit only and then asked If I wanted to cancel my subscription.... Which I did I was sure to tell my friends not to order from your site 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
where is the application brush?I am new to this diy. I got the color changed a bit. Where is the application brush? It did not come, so I have not used the color yet. Waiting for the brush to come from another place. I cannot see the goodness of your company. Need to not be a customer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not what I asked forAfter a few tries....instead of turning dark Ash blonde.,I’m now turning red. The one tone I particularly don’t care for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEva - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Reversing the incorrect colorReversing the incorrect colorI follow directions using color oops use the new color that was sent to me my hair is still black I’m very disappointed I want to get this color corrected I am looking for a chocolate brown color for my hair not black please reach out to me to correct this issue 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
didn’t even die my hairit didn’t die my hair. didn’t even make a difference on colour. esalon team meant to be approachable but they haven’t replied to my emails. DO NOT BUY THIS This company have NOT REPLIED in 3 months, do not buy anything through them. They have non existent customer service! Only received a standard we are busy email in all that time! Avoid, unless you want to waste your money!!!! The statement below is incorrect, no one responded to Morwenna's concern that it did NOT dye her hair!! Rubbish company!!! 0 of 0 people found this review helpful. Did you? |
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Not covering the grayNot working for me. The grays appear after two washes 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEsma - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
colorI really was not happy with the way the color came out. I felt like it did not have good coverage. I left it on long enough but my roots were still dark. I really liked it the first time I used it. The first time I used it my hair felt great afterwards it was shiny and soft. This time it looks dull and feels dry. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |