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Custom Color Set
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66,541 Verified Client Reviews |
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Not my color!The first time I did my color with esalon, it came out perfect and now this time it is brown not Auburn. I am going to have to go buy a box of nice and easy to correct my color and not real sure how I’m going to be able to get my other color back! Very disappointed! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsPenni - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not my color and patchyI was very excited to try my color but am unfortunately quite disappointed in the results. The color is patchy and I was hoping for a bright copper but this isn’t it. Additionally, there are pink streaks throughout my hair. I am updating my review as eSalon was kind enough to send me another color. Despite their great customer service I am really disappointed in the results. My hair turned out pink...again and is completely damaged. Very disappointed 0 of 0 people found this review helpful. Did you? |
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Product and shippingProduct itself was good but took over 2 months to receive first order if hadn’t canceled would of had to pay for two more shipments without even receiving the first order 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCeilidh- We’re truly sorry that your order took longer than expected to arrive. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Coverage doesn’t lastThis is my 3rd try with e-Salon and after less than a week the coverage on the roots of my temples starts to show white again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Roots grey in 3 daysRoots were never dark. Medium brown color after 2 washes. Roots returning to gray in 3 days. Tried twice and even adjusted color. Not for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrystal- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
The worst colorI asked for a nonbrassy color and my color looks bright and brassy.i now know u don't know what to do. Do not send anything else to me. Cancel my order now 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Natural redhead- no change in colorI was really excited to try this product out. Unfortunately it did not work. :( I am a natural redhead with no previous color added to my hair. I purchased a medium blonde color. I did a strand test to see how it would turn out. I applied the mixed color according to the directions provided and waited 30 minutes. When I checked my strand after the allotted time there was no change to my color. I waited an additional 15 minutes and used my hairdryer on the low setting to apply heat. After 45 minutes I rinsed the dye from my test strand. After drying my hair there was no notice difference in my hair color. Sooooo disappointing! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Medium/Dark blondeThis was my first time purchasing through this platform. I typically have golden blonde mixed in with medium blonde. For some reason the team decided to send me a color that gave an allover dark blonde color. I am not thrilled at all. And it did not totally cover the grey. So it will be back to the drugstore for me since I am able to find a product that colors my hair as desired. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Product is goodI don’t like the color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color Did not color my graysColor Did not color my grays and customer service did not contact me back. This is the worst experience ever! Madison Reed sent my mother an email a week after she colored. She had a minor issue with her color being too dark and they immediately sent her a replacement and told her how to clarify her scalp to prep it for the updated color. Esalon did not do a thing for me even after I wrote to the colorist and I called them. They instead shipped me another order without addressing my original issue. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |