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Custom Color Set
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66,591 Verified Client Reviews |
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Was okNot as red as last time, also the price kept creeping up. So cancelled. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and you were unhappy with the pricing of our products. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Roots and ends mismatchedI was very pleased with the color for the roots. The second color for the ends was noticeably darker red and did not blend in. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary Lou- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
I hate thisThe customer color is hideous and not at all what I wanted. They make it impossible to cancel and this place overall sucks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Good color but no shampoo or conditionerI love the hair color from here, however this time it came with out the shampoo and conditioner to use after. I was used my own, but if it is on the box as part of the package it should be there! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValerie - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not impressedI have been using esalon for quite awhile now. Until the June/July order - all was good. The new creamier mix is nice that it is not so sloppy, but it does not last. I colored my hair on July 15th and it has already washed out. The color has faded and the gray is back. I noticed right after coloring my hair that I did not need to use the wipe to remove color from my skin that had been touched, it had all washed off. Very unusual. Hopefully you get this issue fixed. Thanks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Turned my hair orangeI followed the directions exactly and now my light brown roots are orange. I would not recommend. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't change my hairThe color covered my grays but didn't look any different than regular black hair color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolyn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
This did not turn out as I had hopedI have colored my hair many times at home, using L'Oreal products with success. I had high hopes for eSalon. The directions were not hard to follow. I asked for ash blonde, and I got golden blonde with sort of weird red undertones. There was very little ash in the formula that they sent. This was beyond disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKarin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Missing brush / gloves, 12 days to arriveMy order was missing the brush and a pair of gloves. How do I get the brush added to my order? Plus it took 12 days to arrive after shipping. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
So disappointedI am just so disappointed! My friend and I followed the directions exactly. The color was all wrong! It came out spotty and faded. BRIGHT clown red in some areas- a pinkish brown in others and then no change in others. The color variations are ridiculous. I am wondering how to fix this? Get a clarifying shampoo? I have another package coming and wonder how I’m going to deal with this. I was so excited to give my hair a boost- picked out the color after a few friends helped, I took this process serious and watched the tutorials, asked my stylist friends for advice, bought the alligator clips to make sure I did it just right. I thought the mixes looked a bit off and didn’t get the combos- but since you’re “professionals” I trusted you. Never will I do this again! Won’t recommend. Whatever, hair can be fixed, but I really needed a boost during quarantine and this just makes me look like a fool. Sucks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |