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Custom Color Set
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66,637 Verified Client Reviews |
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not color i wantedcolor was too gold 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color is different from previous orderThe customer service is difficult to connect with The colt that I received was different from the initial color almost brown red versus copper red had to remove color as it was awful 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnna - We’re so sorry to hear that your Color resulted different than expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not my color! Too red!Feels good, but color is too red and dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGrace - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too red, didn’t cover graysI ordered ash brown, but the color turned out reddish and my grays aren’t covered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Very unhappyI was so excited to try this but ended up very unhappy product did not come out at all my hair looks the same. Didn’t even cover all my greys. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsYolanda - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
DisappointedNot enough coverage of anything, no roots coverage, very little product, color brassy & ugly.. defeats purpose of sending picture of current state of hair 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsDamaris - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Too darkThe color is very dark still. I can’t see any highlights at all. The next order must be lighter. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFrank - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
No 2nd pair of glovesIn my last order there was only one set of gloves. How in the world would you think one pair of gloves is sufficient? After they are covered in dye then I have to carefully try and remove them so I can put on the same dye covered pair for the shower. Now they are covered in dye and my shower curtain and everything I touch getting into the shower is also covered in dye. For the price, why cheap out on the second pair of gloves?? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChrisanne - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Love colorI did love the color but within two days my roots were completely cleared of any color at all at least a good half an inch 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChariss - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Change colorIt’s a little to brown would like a little mor copper 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsColleen - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |