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Custom Color Set
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66,541 Verified Client Reviews |
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Color and customer servicetoo light, not cover my greys. The order was cashed before time. 2nd time I did, I finished with two colors. :( 0 of 0 people found this review helpful. Did you? |
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came out far too darkpackaging was first class, I was excited to use it. The smell was very strong and made me cough throughough application. The end result was so very much darker then expected - dark auburn instead of light brown golden 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachael L. - Thank you for taking the time to share your feedback with us.! We apologize for any discomfort during your color application and to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DamagedI received product and the special formula had ruptured all in the package on everything. I have less than half a bottle Temperatures had been in the ninties, I would definitely reconsider your package. Package was stamped by mail service and the contents and box were wet. Since my hair is thick I did not have enough product to use. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarsha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hasn’t covered my rootsHello I’ve just used my personalised hair colour to cover my roots and ends i kept the dye on for longer than required however after washing it out my roots have not coloured well at all. I’m actually not happy with the outcome. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaryn S. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a solution that will better suit your needs. Please keep an eye on your inbox for more details. |
TerribleDon’t even bother. This is the worst product I’ve ever used. Turned my hair almost orange in color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAbby - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Not the right colorI won't be re- ordering because I asked for a coppery red and got dark brown which is to dark for me. It made me look older and I wanted brighter skin. Thanks for trying but it's a lot of money to waste, I'm on disability and can't afford to waste money when it's not right. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not a fan of the new color formulaThe new creamy color is much harder to use and took a long time to rinse out. Not a fan. I like the original formula that I have been using for years from eSalon much better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichele- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals. |
Too orangeThis is second month I've used this color. I thought maybe the second month would get the orange out. That Maybe it was too much of a change from previous color. But after this time, it's still pretty orange. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynn- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
DISAPPOINTED FOR FIRST TIME SINCE JOINING IN 2015OMGOSH! This order was AWFUL.!!!! WHAT HAPPENED!!! I’VE BEEN A LOYAL CUSTOMER SINCE 2015. HAVE YOU GUYS CHANGED YOUR DEVELOPER TO SAVE MONEY? I’VE ALREADY NOTICED THAT SHAMPOO & CONDITIONER HAVE NOW CHANGED! LESS AND LESS ARE GOING IN THESE PACKETS. YOU SHOULD REALLY ADVISE YOUR LOYAL CUSTOMERS IN ADVANCE WHEN CHANGES ARE BEING MADE TO THEIR ORDERS. MY PROBLEMS WITH THIS ORDER ARE: 1) DEVELOPER WAS A THICK PASTE. (NOT CREAMER) I REALLY AM NOT SURE THAT IT WOULD WORK??? 2) ONLY ONE PAIR OF GLOVES CAME IN BOX (ALWAYS 2 PAIRS OF GLOVE IN BOX.) WHAT ARE YOU GUYS DOING??? THE REASON I’VE BEEN LOYAL TO YOU IS BECAUSE I’VE BEEN PLEASED WITH MY MONTHLY PRODUCT!! NOW, I’M BEGINNING TO WONDER??? PLEASE CREDIT ME FOR THIS ORDER. I DO NOT WANT A REPLACEMENT AT THIS TIME!!! SINCE MY NEXT ORDER IS DUE TO BE MADE & SHIPPED!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals. |
Not satisfiedDid not cover my grey 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarie- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |