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Custom Color Set
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66,541 Verified Client Reviews |
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Did not workThis is my second time using this product. It did not color my hair at all. The first time I thought maybe it was user error or perhaps I just ordered the same color as my actual hair. For my second order I requested a darker, more ashy tone. I followed the directions completely. The color is not at all different. I'm very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help |
Color didn't stayThe color only lasted 2 weeks and had red tines instead of ash. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandy- We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Product damaged my hair.Please do not contact me again. I will not use your products. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
came out darkermy hair is nice and soft. but I was not happy with the result came out darker. I want my hair color like dark natural golden brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAylen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nice ConceptLet me begin by saying that it was definitely the nicest at home color that I've used. My hair feels healthy and the color didn't have any adverse reactions on my scalp. With that said; the color didn't turn out as expected. I received a root color and an ends color and I followed the instructions (which are very helpful!) but the root color was darker than expected and didn't cover the few grey hairs that I have and the rest of the hair color didn't really do much of anything for the rest of my hair. I'm giving it three stars because I think that it is a decent product, but I'm not sure if the color wasn't on my hair long enough to cover the grey or it wasn't the right color... overall, if you don't have much grey and looking for salon quality color at home, I think this might work. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
ColorThe color I picked was lighter than the color turned out to be! Not “medium brown” at all! Closer to black... I won’t be ordering again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Need to adjustI think I need to go a bit darker. This time the gray roots were covered but washed out a bit. I have a photo from January 2020 the last time I had it done at salon. it is almost at my shoulders now. This color was closer. where can I upload that photo? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathryn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not custom. Better off doing research and going to supplier.I decided to try this service because I thought it would be better to have an “ expert” formulate a product that would be able to do what I needed rather than doing the work myself and taking a chance. I wanted a glaze that would freshen up my highlights and maybe blend some grays until I could get back to a salon. I received a “ light blonde “ Demi permenant color with “ 15 vol” developer. It was ok. The color was shiny. It darkened my highlights to a goldy yellow. I noted my natural roots looked slightly orange. When it came time for my next order I reported that my color was to gold and my roots had an orange tone. I asked for something to touch up my roots and maybe a glaze for the mids and ends. I received a reformulated product this time with “a tiny bit of ash to counter brass” I applied and my roots were now bright orange and my hair was a dark yellow. I shared my concerns with the service and at first was told I must have asked for the wrong product. When I explained to them that they were supposed to be the expert they changed their tune and offered to send me more product if I wanted to purchase it!!! I politely declined. They also told me they were not able to provide root touch up and glaze like a salon could. I had no interest in Spending more money on a service that did not work the first 2 x. I have since done the research and it seems the 15 vol developer was way to strong for what I needed the product to do which was deposit only and it lifted my roots a few levels. Also I’m not sure if the color had amonia which can also lift your color. So all I really needed to do was go to a beauty supply store and spend 6$. Now I will have to spend a lot more on a color correction to fix my orange roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I liked the box except hair colorI like the box and everything it came with..Now the color was supposed to be copper mahogany. The color came out as dark brown with copper pigment but not as copper as the picture showed while doing my profile. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Missing Classic Shampoo & ConditionerI had such a great first order but this time around the classic shampoo & conditioner was missing. The post color is my favorite part because the shampoo feels like a shampoo in a salon. Disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLorene- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details. |