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Custom Color Set
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66,541 Verified Client Reviews |
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Not for meTo be completely fair, I did not give them a chance to adjust the color. After two roots touch ups my hair started looking brassy (I have mostly whitish gray ashy blonde hair, going for blonde). My stylist is seeing clients again (after the COVID shutdown) and I prefer to have someone hands-on adjusting my color. This was a lot more reasonably priced than she is, and convenient to have shipped to me. But I really didn't want to have to make adjustments and hope they got it better this time. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
BrassyThe hair color of Ash blonde is too brassy. I will cancel subscription if not fixed 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAmy- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color too darkThis is not a complaint however the color is too dark 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsGiovanna- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
why do you keep sending me your product? I didn't use it because it left my haira shade found in nature but not in hair color- how can I return this most recent sent product? I feel as though I've been scammed; I was somehow tricked into "signing up" for automatic 3 week sends- what a terrible business model- I want my money back!! give me your address and I'll send you the box which will also cost me money- 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaire- Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Not what I requested.My initial order was much darker than expected. I was only looking to cover “grey” (my grey is white), and keep my over-all color the same. I requested a lighter color for my next order. I got the same dark results. Will be canceling subscription. My hair also feels dry after using this product twice. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsApryl- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Light Blonde colorThe color did the same as the strawberry blonde. It did not give me a blonde color. Disappointed. Last time the strawberry blonde worked nicely but this color did not change my color other than covering my roots 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Was okNot as red as last time, also the price kept creeping up. So cancelled. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and you were unhappy with the pricing of our products. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Roots and ends mismatchedI was very pleased with the color for the roots. The second color for the ends was noticeably darker red and did not blend in. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary Lou- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
I hate thisThe customer color is hideous and not at all what I wanted. They make it impossible to cancel and this place overall sucks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Good color but no shampoo or conditionerI love the hair color from here, however this time it came with out the shampoo and conditioner to use after. I was used my own, but if it is on the box as part of the package it should be there! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValerie - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |