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Custom Color Set
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66,591 Verified Client Reviews |
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I cancelled and they still keep charging me and shippingDon’t buy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan- We truly appreciate your feedback.There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. The advantage of our hair color plan is that you receive 20% off of every order and you are also able to place single color orders. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
I think that I should have one step down color - in other words - little darker.This most recent color was too light for me. Next time I would like a little darker shade. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlice- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not good for gray coverageI’m on my third different attempt with this company to get the color right and cover my grays. I follow directs, leave it on the exact amount of time and it still doesn’t cover my gray hair. And let me just say, I’m in my late 30s and I don’t have a head full of grays. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarisela- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Hated it!Not for me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoyce- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorThe color is still too dark and I can see a bit of brassiness 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Changed textureNot only was the color garish it made my hair (fine) rough and textured. I had to have it cut off. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
DissatisfiedThe last time (4 weeks ago) when I used your hair color it didn’t take completely 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
not color i wantedcolor was too gold 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color is different from previous orderThe customer service is difficult to connect with The colt that I received was different from the initial color almost brown red versus copper red had to remove color as it was awful 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnna - We’re so sorry to hear that your Color resulted different than expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not my color! Too red!Feels good, but color is too red and dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGrace - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |