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Custom Color Set
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66,637 Verified Client Reviews |
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Could covers grey s betterused as per directions, however this time I did not get the coverage on my grey hairs as much as i would like. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShuba - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color much darker than expected. Light brown turned out dark brown.The color is pretty but I wanted to color gray to match natural color which is light brown. Gray is all gone but now I am a brunette... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Super frustrated!My color came out terrible. I emailed my color stylist, Its been 2 days and I haven't heard a peep. Off to the salon to fix it. Lesson learned. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Poor gray coverageI had gray showing after only a week. I have followed the directions to a T. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Dont likeHorrible color orange red dont like it fhat all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGiovanna - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not the color I wantedI wanted a reddish tent in my hair. Either copper or strawberry blonde. Was given medium blonde, my old hair color from like 2 year’s ago. Not very impressed. Then I sent a message letting them know they sent me the wrong color and I haven’t heard back. I don’t know about you ladies but part of the fun in coloring my hair is the change. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShasta - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
So not the color I wanted .. going for Mulberry/ wine color it turned blackLove the color system etc but the color is aweful looks almost black . Sooooo not what I wanted 😢😢 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
More pros vs ConsLoved the color, how the water ran clear after wash and texture of hair after tint but the major problem I have is grey hair and it did not cover like store bought hair dye. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNorma - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color too darkWhereas my color had been perfect the two previous times I did it, this time it was too dark. Since I followed the directions to the letter, I can only assume that the formula was mixed incorrectly. I have been using a clarifying shampoo for the past two weeks to lighten it, but it is still too dark. I’ll keep trying, but it is discouraging. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLinda- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not for me I’m afraidI was hoping this would give me something nearer to salon coloured hair and feedback was good when it didn’t turn out to be the right colour for me - personally too orange at roots - when a boxed dye could give me a blond root . Unfortunately I couldn’t get my colour during lockdown so tried this . As I’ve said I couldn’t get my roots blond first , second or third time . I followed the instructions to the letter but it just didn’t do it for me . Perhaps if you are a darker colour red or brunette than it could be amazing . The choice of add ons were excellent too and your first kit has all you need and any feedback goes to a colourist to adjust it to your preference . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlyson P. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |