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Custom Color Set
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66,637 Verified Client Reviews |
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Not GreatVery upset, I will never use this product again! I waste of time and money. Extremely dissatisfied. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBridget- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I've been using your color for seven years.I've always been very happy with the results until the last coloring, which damaged my hair. I also notice that you changed the conditioner which seems to make a huge difference in the softness of the colored hair. Not sure if this was what made the difference but there was noticeable damage. Is there any way to bring back the old shampoo and conditioner or can I purchase it? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret - We’re truly sorry that our conditioner did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Want my money back pleaseI have very light blonde hair and my strand test color came out an orange/dark gold hue, so will NOT be using eSalon again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great color but terrible chemicalsI loved the color and communication from the stylist. The product also shipped quickly even though I didn't pay extra for them to expedite my order. The service was excellent. However, the chemicals were far more potent than any dye I've used before. My partner could smell the dye from multiple rooms away. My scalp felt like it was burning, and I had difficulty breathing. I couldn't open my eyes when I washed it out because they felt like they were burning. Of course all dyes have chemicals that are arguably toxic, and everyone's body reacts differently to different formulas. But I definitely can't use this dye again, and I'm hesitant to recommend it to others. Of course, you might have a completely different experience. I wish I could achieve this color without the pain and toxicity. I guess I'll have to try henna in the future! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSara- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Never got itNever got the package. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha - We are so sorry you did not receive your last Color! We want to make this right and will be reaching out to you shortly. Keep an eye on your inbox for more details. |
Never receivedI never received this item. I go an email telling me to review it. When I went to file a claim for the missing product the link wasn’t working so now I am without. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
More red too much brownNeeds more red to much brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMerquiades - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Awful Smell and Dried out my HairThe smell was horrible. My husband walked in to the bathroom and gagged. I almost couldn't breathe. There was just so, much chemical. During the coloring my hair felt stiff. I thought about washing it out, but waited the recommended 30-minutes. As I started massaging the product out of my hair, my hair began coming out and coating my hands. At one point I was just running my fingers through my hair and it was coming out. I washed and used conditioner. My hair is so dry and smells. It isn't shiny or healthy looking. Would definitely not recommend this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. |
Made my hair very dryI used this hair color 2 times and found it made my hair very dry. I tried to cancel my account and found there was no way to do that on-line and also, no way to contact them to request it be removed. Hopefully they will read this review and cancel my account. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We’re truly sorry that our color did not meet your expectations. However I can confirm your account has been turneds off as of July 2, 2020. We take our clients' feedback to heart and continue to improve our products each and every day. We hop,e to continue helping you find hair perfection! |
I like it but it doesn’t cover gray hair more than 3 weeksThe color fades away after 3 weeks I would really like a product to cover the gray hair for 6 weeks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRola - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |