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Custom Color Set
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66,591 Verified Client Reviews |
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So not the color I wanted .. going for Mulberry/ wine color it turned blackLove the color system etc but the color is aweful looks almost black . Sooooo not what I wanted 😢😢 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
More pros vs ConsLoved the color, how the water ran clear after wash and texture of hair after tint but the major problem I have is grey hair and it did not cover like store bought hair dye. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNorma - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color too darkWhereas my color had been perfect the two previous times I did it, this time it was too dark. Since I followed the directions to the letter, I can only assume that the formula was mixed incorrectly. I have been using a clarifying shampoo for the past two weeks to lighten it, but it is still too dark. I’ll keep trying, but it is discouraging. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLinda- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not for me I’m afraidI was hoping this would give me something nearer to salon coloured hair and feedback was good when it didn’t turn out to be the right colour for me - personally too orange at roots - when a boxed dye could give me a blond root . Unfortunately I couldn’t get my colour during lockdown so tried this . As I’ve said I couldn’t get my roots blond first , second or third time . I followed the instructions to the letter but it just didn’t do it for me . Perhaps if you are a darker colour red or brunette than it could be amazing . The choice of add ons were excellent too and your first kit has all you need and any feedback goes to a colourist to adjust it to your preference . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlyson P. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedFor the second month in a row I did not receive a conditioner...just 2 shampoos...WHY??? I like your conditioner....is this how it is going to be from now on??? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not as good as last timeI didn’t get the second bottle for the ends of my hair and it didn’t color my whole head and has already started to fade 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracey - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not greatGrays were still prominent and color looked the same as it was prior to coloring 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Hair Color faded quicklyWithin The 3rd week the hair color faded I was disappointed! I wash my hair twice a week even. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShagufa- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Faded again after a few daysThe initial color was duller than I had hoped and not nearly as red. After a week it’s almost blonde again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color not as expectedMy request and original intent was only for my roots to be done as i had new hair growth and gray showing. I sent a picture of my hair as requested which showed my color as a light copper golden brown; more on the golden copper color. When selecting the color for my roots for my initial order the selections did not let me choose the light golden copper only the medium. However after following the instructions and dying my hair, it completely changed the color of my hair from my golden copper to a very dark auburn color. Nowhere close to what I wanted and to my Hair color sent Via the pic with the initial order. I wasted all the money I had put into dying my hair at salons over the past year. Not very happy with how it turned out. I do think the product is good as my hair was shiny and felt soft. However, I am not happy with the color results and having such a drastic color change (with it being so dark—-more on the dark brown/Auburn side) in comparison to the picture I submitted with my order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoyous- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |