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Custom Color Set
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66,637 Verified Client Reviews |
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Bad product and customer service.I have dark brown hair. I went through the entire process with this company so that they could customize my hair color. When I applied their customized formula I noticed it was a bright red. My results were a bright red roots because if my new growth and the rest of my hair remained dark. This product is the worst hair product I have ever used. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
worst hair colorDid not cover my gray well. I cancelled my order and 6 weeks later I received an email that I will be receiving another shipment. This is after I spoke with a customer rep over 6 weeks ago. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color was just okI ordered light brown with ash/neutralizer as my hair had multiple layers of regrowth, old salon color, and old ombré. The color is much darker then I expected and I still have red undertones in my regrowth which clash with the old salon color. It’s decent enough to get me through Covid but no where near what a salon would achieve. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMandy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I wish I just bought a box at the drugstore.Admittedly, I was a hard case to start with. Lots of roots, lots of gray, lots of highlights that ranged from golden blonde to very baby blonde. My eSalon kit included a colorfill and is demi-permanent. I was hoping for a very dark ash blonde, close to my natural color. What I ended up with is dark, warm brown ends with golden brown midlengths and lots of gray showing through. It's completely incoherent as a color. The condition looks better than the heavily highlighted blonde I had before, but the color is...blech. It's very flat, no dimension, and looks more like the old highlights were just stained dark instead of a true color change. I'm hoping I can wash it a lot and it will fade quickly to something I can just color over with a dark blonde permanent box dye. This was worth a try, but the result was disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Great colorFor the first time in 5 years, I was somewhat disappointed in my results. My color choice hasn't changed, but it seems like the color, once mixed was significantly thicker than it has been previously. I kept the color on the length of time I normally do but it did not seem to cover as well this time. It has been about a week and a half and the coverage of my grey hairs is definitely not great and not what I normally get from esalon..... 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMarne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisappointmentI was disappointed that no brush was included. I was so excited to finally have my hair done only to find out at that point that no pressure is included in a repeat order. I emailed, no response. I called up and was told I’d have to pay an extra $1.29 for a brush.But I wanted to return the product I was told because I open the box there would be a $15 charge. This is totally unacceptable. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra- We’re truly sorry that the contents of our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not for my hairI do love the color. However, my hair got dry and it is until now even if i am applying hair treatment. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEliza - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
No gray coverageThe grays didn’t get colored! So disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNeha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not HappyCAN'T get the color right. WAYYYYY off ! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoAnn - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Just terribleAsked for blonde and got a gross brunette colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCandice - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |