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Custom Color Set
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66,689 Verified Client Reviews |
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Read the fine printThe color was ok and I liked how it looked, but it still dried out my hair like all boxed color does and it smelled heavily of ammonia. But be sure to read the fine print before ordering. This is a subscription and I had no idea until I got an email saying my next order was shipping the next day. I wasn’t given enough time to cancel before the order shipped. Now I have a shipment on the way I will never use. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Paying for nothing and frustrated trying to get help.I would love to be giving a review about how much I love my hair color but since they have now charged me twice and I have yet to receive one package. I tried to message support but after filling everything out the button to submit has no link attached. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMia - Thank you for your feedback, we're truly sorry to hear you haven't received your orders. We take our clients' feedback to heart and continue to improve our products each and every day. Please keep your eye out for an email from us for your next steps! |
sadNever got color right 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPearl - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
All kinds of brassyI was trying to go from light blonde to a dark blonde color. I sent in pictures. This left me all kinds of orange. I paid for a reformulation based on another set of post-color photos and my hair is still orange. 2 orders, still not happy. I only received a complimentary color because I explicitly requested it after 2 unhappy color experiences. So I have a color credit if I decide to try again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErika - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help |
Too darknow I have three colors in my hair. The first color was the best. I have a dark band in my hair it looks awful. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Gray coverageDidn’t cover my gray as well as previous color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Still Not Enough Gray CoverageThis was my second time using and even after there was a change to my "formula" that was still not enough gray coverage. I even left the color on my hair for an hour (usually what I have to do with all brands) and still no. The color itself is also just OK. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
My hair fell out after using this hair coloringMy hair fell out after using this hair coloring . I noticed thinning after the second use but wasn't sure what the cause was. Then after the third use, lots of my hair started falling out. I then googled Esalon and hair thinning and discovered many others had suffered the same problem. So I cancelled my plan and am hoping and praying that my hair grows back. Wish I would have been warned about this ahead of time. I am VERY disappointed with this company and product for not warning potential clients of this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
This product is awful. So messy. Stain all over bathroom. Color not as requestedAwful awful awful. Complete mess with the mixing and roots, then ends. Color turned out weird shade of brown rust! Not anywhere near dark blonde with copper/blond highlights. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
very disappointedThe color more darker than I expected and no purple shade like how you guy's said just so black. Like mine before I didn't see any changes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSaida- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |