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Custom Color Set
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66,591 Verified Client Reviews |
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More red too much brownNeeds more red to much brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMerquiades - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Awful Smell and Dried out my HairThe smell was horrible. My husband walked in to the bathroom and gagged. I almost couldn't breathe. There was just so, much chemical. During the coloring my hair felt stiff. I thought about washing it out, but waited the recommended 30-minutes. As I started massaging the product out of my hair, my hair began coming out and coating my hands. At one point I was just running my fingers through my hair and it was coming out. I washed and used conditioner. My hair is so dry and smells. It isn't shiny or healthy looking. Would definitely not recommend this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. |
Made my hair very dryI used this hair color 2 times and found it made my hair very dry. I tried to cancel my account and found there was no way to do that on-line and also, no way to contact them to request it be removed. Hopefully they will read this review and cancel my account. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We’re truly sorry that our color did not meet your expectations. However I can confirm your account has been turneds off as of July 2, 2020. We take our clients' feedback to heart and continue to improve our products each and every day. We hop,e to continue helping you find hair perfection! |
I like it but it doesn’t cover gray hair more than 3 weeksThe color fades away after 3 weeks I would really like a product to cover the gray hair for 6 weeks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRola - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Like the color and gentleness butI like the color and gentleness but it hasn't really taken on my stubborn greys around my hairline 😢 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not I expectedI have been told that I am dark blonde. I selected dark blonde (copper pearl,) thinking that it would be close to my hair color and would add a hint of red. It at least looked close to my hair color in the picture. What I ended up with is complete copper, much lighter than my natural hair and not at all like what the picture looks. I have put a request in for help and to see if I can get something darker. I also found that the formula was very pungent and stung my eyes after I had mixed everything together. I am crossing fingers that they can help me with this color issue. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - Thank you for reaching out to us. Great news, your comment was received by your colorist! Your comment will be reviewed prior to your order date, and they will adjust your formulation according to your request. If they have any questions, they will reach out to you. |
Great product but shipping delays HUGEThis is the 3rd time I have received an order from esalon. The first came when expected. As did the 2nd. The 3rd I ordered to have on July 1, however, it was not received until July 24th, much too late, resulting in me having to go out and buy another hair dye to use. Great product, but at least during Covid, it seems you need to order about three weeks or more before you actually will need the color, so that you get it when needed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeirdre- We’re truly sorry that our shipping times did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation. We hope to continue helping you find hair perfection! |
It all works well until you have a problemI really loved the haircolour and the presentation. The colour lasted quite a while. But then I had a problem with my PayPal and I needed to change email address for my orders. Somehow it was a huge problem. My order was cancelled which I didnt ask to. I was asked to place another order and when I tried, all my items were full price. Nobody willing to help via email and asking me to call international phone number. Too much hassle for something that should have been so easy to fix 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEkaterina H. - We appreciate your feedback here at eSalon! We are so sorry to hear that you have experienced some difficulties during the process, however we are pleased to know that you are satisfied with the overall color and presentation. Our Customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Listen to the needs of your clients.My review is based on the fact I reintereated several times that dark color is not flattering on me. Also that I needed a medium dark color to cover grays but not too dark and to add some red and gold tones. The color I received was dark brown exactly what I asked it not to be. Save your money go to a hair stylist. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re so sorry to hear your Hair Color did not result as you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Fades quicklyI could never get the color right and it faded much too quickly -- within two weeks. I'll just go back to my colorist. Was worth a try. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAudrey - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |