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Custom Color Set
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66,591 Verified Client Reviews |
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The product is excellentThe product is excellent but beware: delivery of the product takes longer than it should. My order has been in postal limbo for over a week! My review would be 5 star if and when sealing is able to get the product delivered in a reasonable amount of time. My order was sent out on 7/24 and I’m STILL waiting. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura- We’re truly sorry that our shipping times did not meet your expectations. We take our clients' feedback to heart and continue to improve each and every day. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details. |
Medium brown mahogany turned very dark red.Every previous shipment I have received has,been spot on. This last shipment however turned out to be a very unnatural dark red. I was very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLucy- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Very darkOrdered light brown with copper and a touch of mahogany ... the color came out very dark - way into medium brown, and it looks like dirty spoiled wine. That disgusting dirty shade of homemade wine. Nothing like the picture. This was such a waste of money . Never again. Thankfully color is semi- permanent so I am hoping it will wash out soon. And hair feels very unhealthy (before color my hair was amazing). This was such a waste of money . Hate it . Honestly box color is way better . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Color matchI was super excited to get my set in. I have dyed my hair on my own multiple times so I figured this would be no different. As soon as I put the root touch up on I questioned the color. It had a red tint which keep in mind my roots were already natural without a color. My roots came out red !!!! Keep in mind my dye was set to be chocolate brown. Super disappointed and after this will not order again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Absolutely TerribleBy far the worst hair colour I have ever used. The smell of what I presume is ammonia was so strong that it made my eyes water and I had to open all the windows in the house, it was a struggle to keep on for the recommended time because of this. I had requested to lighten my hair but instead it came out a few shades darker, the colour is very flat and has an orange tinge to it, there is absolutely no shine whatsoever. I’ve washed my hair 3 times since colouring with a clarifying shampoo to try to fade the awful colour, but my hair still stinks and it’s unbearable. So disappointed I will definitely never buy again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacey S. - Thank you for your feedback! We’re so sorry to hear that you have had a disappointing experience with your hair color. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Unfortunately, the results were disappointingThe roots were the same color but it turned out off black. Additionally, the gray coverage started seeping thru after 4 days. My goal was auburn. I am going to pass on future orders 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWandra - Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
could not open the colour bottle!Came in a nicely presented box but that was it. When I went to colour my hair I could not open the colour bottle despite using all sorts of gadgets; it was wedged tight and was unopenable. As I was all set up to colour my hair with my new Salon product that I was looking forward to using, I wasn't about to be defeated so I made a hole in it & got some of it out into a bowl. Having followed the instructions to the letter the end result was disappointing, the colour was far lighter than anticipated & didn't cover the grey round the edges at all. The fumes from it nearly choked me, went in my eyes & throat. I wouldn't recommend this product at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGood afternoon - We appreciate your feedback here at eSalon! We’re so sorry to hear that you have had a disappointing experience with our product. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not satisfiedDidn’t cover my grays, faded fast. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Did not work.It didnt work..i dont want any more kits sent to me... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWilma - We’re truly sorry that our Hair Color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Wrong ColorMy first experience was horrible. I order a light brown and my hair turned out an auburn color. I am totally disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTiffany - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |