|
Custom Color Set
|
66,689 Verified Client Reviews |
|
Sort by: |
|
Gray coverage just okayThis time around the color was much closer to what I was looking for. I just wish that my colorist had listened a bit more to what I was looking for the first time. I think that the pics may not have been taken into consideration and would rather have had the option to talk to my colorist on the phone to accurately describe what I was looking for. To just touch up my roots the one bottle seems to be okay but when I got my first color for my entire head 2 bottles was not enough. Again back to the pictures that clearly showed that my hair was almost to my hips. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsStefanie- We’re truly sorry that your initial color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not for meUnfortunately, this kit was a bit too dark for what I needed. The correspondence with the colorist seemed spot on but the final result missed the mark. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAshley- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Dark blonde... Uh try dark brown almost blackSo yeah... This is so not ok.... Bb 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAmy- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HorribleI used this product thinking it would change my dark brown hair to this nice brown reddish color and it didn’t change my color at all. My hair is still dark brown and no where near the color I ordered!! I refuse to order any more 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsWe’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Cancel subscriptionI wish to cancel my subscription 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHelen C. - We appreciate you reaching out to us here at eSalon! We are so sorry to hear that you will be leaving us. Our Customer satisfaction is something we take seriously. Please keep an eye out for an email from us shortly. Thanks so much for giving us a try, and we hope to have you back soon. |
looked like bozoa ridiculous red. grays came out orange; rest was like bozo on steroids. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMaria- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Good Color -First time to receive Root and Ends colorThe root color is the color I wanted all of my hair. So the ends color being lighter is still lighter than the roots, but turned out good. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHeather- Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Didn’t cover greyGood color, but it didn’t cover grey 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsClaudia- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
wrong colorThis last color that you sent me made my hair very dark! Not a all like the previous kits??? 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSusan- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Issue with colorThe kit was easy to use, but the color has not been just right for me. My husband likes it, though. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTina- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |