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Custom Color Set
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66,591 Verified Client Reviews |
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Too darknow I have three colors in my hair. The first color was the best. I have a dark band in my hair it looks awful. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Gray coverageDidn’t cover my gray as well as previous color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Still Not Enough Gray CoverageThis was my second time using and even after there was a change to my "formula" that was still not enough gray coverage. I even left the color on my hair for an hour (usually what I have to do with all brands) and still no. The color itself is also just OK. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
My hair fell out after using this hair coloringMy hair fell out after using this hair coloring . I noticed thinning after the second use but wasn't sure what the cause was. Then after the third use, lots of my hair started falling out. I then googled Esalon and hair thinning and discovered many others had suffered the same problem. So I cancelled my plan and am hoping and praying that my hair grows back. Wish I would have been warned about this ahead of time. I am VERY disappointed with this company and product for not warning potential clients of this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
This product is awful. So messy. Stain all over bathroom. Color not as requestedAwful awful awful. Complete mess with the mixing and roots, then ends. Color turned out weird shade of brown rust! Not anywhere near dark blonde with copper/blond highlights. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
very disappointedThe color more darker than I expected and no purple shade like how you guy's said just so black. Like mine before I didn't see any changes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSaida- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Roots & EndsColor to dark. Don’t like it at all. I want to go back to my first order. I like that color much better. DID NOT ORDER A ROOT cover up. Not happy with this order 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoAnne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
sorryWas not what was expecting 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMartha- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color reviewI received and used my coloring product. I was not happy with the results. I would not purchase again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color didnt workI colored over highlights, so I received filler AND color. I put it in and it looked awesome but as soon as I washed my hair, it all came out. My grays were showing and my roots are a different color from the rest of my hair which is orangey... and my roots are dark brown/black. I contacted customer service..... and they fixed my color and then charged me 41 bucks to send me new color and shampoo and conditioner I had on there. I'm kinda upset about that because they advertise that if you're not happy then its money back... which did not happen here. Instead they charge me more to fix my hair that there color messed up. Let's see if they fix this... and hopefully their color that I just paid for will fix my hair. Sad... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |