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Custom Color Set
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66,655 Verified Client Reviews |
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Not enough ashI have had my colored altered a few things and I still am not getting the color I want 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeth - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Too red - HorribleVery disappointed - 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathryn - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Not what I neededclearly the answers I gave in the survey to determine what color was needed, was not followed. When I sent the email to the colorist, telling her it was the wrong color she responds with send me a picture, then why did I upload a picture? Obviously the answering of questions was a waste of time. I don't mind working with you, but at least take some time to review my profile first. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIsabel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not enough to cover my hairI have longer hair and the amount sent to me does not cover all my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShellie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My hair looks the sameI have natural black hair. I purchased a purple tone brown. But It doesn’t show at all, my hair still looks the same. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLindsey- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Didn’t seem to take as wellThis treatment didn’t seem to “take” as well as usual.. almost as if I’d went lighter or something. Still a beautiful color, just not quite what I was hoping for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBritney- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Stop-gap measureI have blonde hair and my roots have darkened to a yucky shade of brown over the years. The product was easy to use, but made my hair a slightly coppery-blonde color. It was fine the first time, but clearly changing my color only to a copper/strawberry color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Didn’t cover grays in roots wellI really liked the shade, but was disappointed with gray coverage 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTheresa- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not interested in any more shipments or productsCancel my order or ship effective 6/16/20. 0 of 0 people found this review helpful. Did you? |
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The colourI ordered dark brown with copper tone my hair went red as in pillar box red. Don't think I will be ordering again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeigh- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |