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Custom Color Set
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66,689 Verified Client Reviews |
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Aweful.Do not make one order as you will continue to receive product you already said that you do not want!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGracy- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Still pretty copperyThe color seems the same as the one before it. I still have the copper. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCourtney- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Not a happy customer.color was way too dark. Had to go to hair dresser to fix. Can't find way to cancel my auto ship. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudith - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn't cover my gray. Very disappointed!I followed all of your instructions very carefully and the results were poor. Your product costs more than 3X what I paid for another popular brand purchased from my drugstore, and that product worked much better. I would like to cancel my future orders. Thank you! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnne- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Gray coverage just okayThis time around the color was much closer to what I was looking for. I just wish that my colorist had listened a bit more to what I was looking for the first time. I think that the pics may not have been taken into consideration and would rather have had the option to talk to my colorist on the phone to accurately describe what I was looking for. To just touch up my roots the one bottle seems to be okay but when I got my first color for my entire head 2 bottles was not enough. Again back to the pictures that clearly showed that my hair was almost to my hips. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStefanie- We’re truly sorry that your initial color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not for meUnfortunately, this kit was a bit too dark for what I needed. The correspondence with the colorist seemed spot on but the final result missed the mark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Dark blonde... Uh try dark brown almost blackSo yeah... This is so not ok.... Bb 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HorribleI used this product thinking it would change my dark brown hair to this nice brown reddish color and it didn’t change my color at all. My hair is still dark brown and no where near the color I ordered!! I refuse to order any more 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Cancel subscriptionI wish to cancel my subscription 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelen C. - We appreciate you reaching out to us here at eSalon! We are so sorry to hear that you will be leaving us. Our Customer satisfaction is something we take seriously. Please keep an eye out for an email from us shortly. Thanks so much for giving us a try, and we hope to have you back soon. |
looked like bozoa ridiculous red. grays came out orange; rest was like bozo on steroids. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |