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Custom Color Set
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66,591 Verified Client Reviews |
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Wrong colorI was trying to lighten my hair and this just darkened it. I am trying to go blonde. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Hair colorNot enough red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Gray coverageDid not color as well as entire head 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosa- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
I wanted medium brown for my rootsSo could you please send me medium Brown for my roots 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElodia- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nice color, but less that two weeks and the grey is back, not just regrowth.Nice color, I would adjust it for a bit lighter strawberry blonde for me, it is a bit too dark, completely understandable, as this was our first color. My biggest issue is that the grey did not stay covered, two weeks and grey showing through, not just regrowth either. Maybe it is because I swim? Like I said pretty blonde color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDana- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Followed directions to a t. Came out awful.First off, I have experience previously in hair color. I used to color my hair frequently with professional and box dye. I’m good at it and despite it being about three years since my last application of color, you don’t forget those skills. My color was supposed to be a pearl ash blonde. It came out bright orange and gave me hot roots despite barely being 1 level higher for lift. I was anxious about using just a 20 vol to lift anything but I followed everything exactly. I have emailed them and am hoping they can provide some sort of fix for this. It’s currently strawberry blonde which does not suit my skin tone at ALL and makes me look super red and yuck. I will update my review if they can somehow fix this mess. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Read the fine printThe color was ok and I liked how it looked, but it still dried out my hair like all boxed color does and it smelled heavily of ammonia. But be sure to read the fine print before ordering. This is a subscription and I had no idea until I got an email saying my next order was shipping the next day. I wasn’t given enough time to cancel before the order shipped. Now I have a shipment on the way I will never use. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Paying for nothing and frustrated trying to get help.I would love to be giving a review about how much I love my hair color but since they have now charged me twice and I have yet to receive one package. I tried to message support but after filling everything out the button to submit has no link attached. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMia - Thank you for your feedback, we're truly sorry to hear you haven't received your orders. We take our clients' feedback to heart and continue to improve our products each and every day. Please keep your eye out for an email from us for your next steps! |
sadNever got color right 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPearl - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
All kinds of brassyI was trying to go from light blonde to a dark blonde color. I sent in pictures. This left me all kinds of orange. I paid for a reformulation based on another set of post-color photos and my hair is still orange. 2 orders, still not happy. I only received a complimentary color because I explicitly requested it after 2 unhappy color experiences. So I have a color credit if I decide to try again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErika - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help |