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Custom Color Set
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66,655 Verified Client Reviews |
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Don’t likeDoes not color evenly, does not cover grays 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsApril- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not the color I was expectingI ordered a Black with Golden Tones, and the result was Blue Black. Not Happy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarianne- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrecked WeddingI have tried to Communicate several times- they got it wrong 3 times! Last one was before my wedding and color was just so awful- had to order black and white pics!! Too expensive for a less than quality product! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not enough productThere wasn't enough product to cover all my hair. Other than that what I could get done looks great. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTaylor - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not satisfiedMy hair turns dark which I didn’t like it my roots covers good but its dark colour my colour was better which I had it before not at all happy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChhavi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Aweful.Do not make one order as you will continue to receive product you already said that you do not want!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGracy- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Still pretty copperyThe color seems the same as the one before it. I still have the copper. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCourtney- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Not a happy customer.color was way too dark. Had to go to hair dresser to fix. Can't find way to cancel my auto ship. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudith - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn't cover my gray. Very disappointed!I followed all of your instructions very carefully and the results were poor. Your product costs more than 3X what I paid for another popular brand purchased from my drugstore, and that product worked much better. I would like to cancel my future orders. Thank you! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnne- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Gray coverage just okayThis time around the color was much closer to what I was looking for. I just wish that my colorist had listened a bit more to what I was looking for the first time. I think that the pics may not have been taken into consideration and would rather have had the option to talk to my colorist on the phone to accurately describe what I was looking for. To just touch up my roots the one bottle seems to be okay but when I got my first color for my entire head 2 bottles was not enough. Again back to the pictures that clearly showed that my hair was almost to my hips. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStefanie- We’re truly sorry that your initial color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |