|
Color Set
|
66,615 Verificado Comentarios de clientes |
|
Ordenar por: |
|
wieder nicht der richtiger Farbe....zuuuu dunkleWenn ich über die qüalität reden muss ich kann sagen das wirklich gut ist....aber ich habe immer das gleiche probleme. Die Farbe!....wieder zu dunkle!!! es ist mich echt schwierig gewesen um von Schwarz zum Blond zu gehen, lange zeit investiert und jetz war in Salon wo haben mir eine schöne blond-rote farbe geschaft. Ich wollte weiter mit euch die ansetze machen....aber jetz ist brown!, ein wenig rotlich aber brown. 3 tone dunkle als zu vor. Leider ich kann mich mit dieses Farbe nicht anfreunden. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMarta N. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
No where near enough productI put in the directions as requested, and I got only enough to cover half my hair so disappointed! The custom colour is extremely dark much much darker than seen in pictures and I sent pictures of my hair off before as a start point! So disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHi Sophie! We are sorry to hear your color as too dark, and it didn't cover. Please check your emails, we got back to you to help you. |
ColorationLa couleur vire rapidement 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosEdwige B. - Merci pour votre commentaire. Nous sommes désolés que vous soyez déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. À très vite ! |
Didn’t lastMy reason for leaving such a low review is because after using the color on my gray roots, then I also dyed my entire head after two weeks of Use the color has already started to fade. That is a huge disappointment to me since this is supposed to be Highly recommended for gray hair I did everything exactly as it was instructed to a T. And I hate to say, but I would not recommend this product to anyone who has really hard gray hair to hold color. That is just my opinion. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHello Natasha, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color did not last longDid not cover the grey hair around my face well and after one wash the color on top is already fading and showing some grey. I had high hopes but was very disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHello Angel, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Made me go darker when I wanted to go lighterI bought the dark blonde hoping to going a bit lighter considering I'm a light brown and its made my hair go darker. Not the happiest as it's gone in the opposite direction as to what I've wanted to go. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHi Charlotte! We are sorry to hear your color was darker than expected. Please check your DMs, we got back to you to help you further. |
Beware!I asked for a demi color and got a demi-permanent color without notification. This left me with a variety of color throughout my hair, lines at the roots a different color than the rest of my hair. And because they switched from the demi i requested IT WON'T COME OUT. I JUST SPENT 3 HOURS AT A SALON WITH THEM TRYING TO FIX MY CLOWN LIKE LOOK AND THEY WEREN'T TOTALLY SUCCESSFUL BECAUSE OF THE PERMANENT COLOR THAT WAS PUT INTO THE MIX. $155.00 LATER it is only partially resolved. Totally unacceptable. Beware!! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosLaurie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
DisappointedDid not stick to my roots washed out immediately after doing exactly what it said to do on instructions not happy with my results. Waited two weeks for my order to come in the mail just for disappointment in the end. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHello Deidra, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Loved the colour at first but faded within 2 washesI loved my initial result but the strawberry/red faded so quickly that I called ESalon. They gave me a credit and recommended I use the Colour Plan rather than the premixed colours. Thank you ESalon. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHi Emma! We are sorry to hear your color faded. Please check your emails, we got back to you to help you. |
billed twiceBilled twice, called customer service and the girl insisted I ordered the same thing within 5 days, I told her I did not, she just kept talking over me so I said to cancel my service, very poor customer service considering I have been using them for years. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosSusan - Thank you for sharing your feedback. We take our clients' feedback to heart and continue to improve our products and service each and every day. We hope to continue helping you find hair perfection! |