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Custom Color Set
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66,615 Verified Client Reviews |
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I did not like colorI requested a shade of red and you guys sent me a dark blond with brown Shades in it or whatever. but it wasn't a red shade at all. To me it was a really ugly color. you guys claim that it's on you if I don't like it. so does that mean you're going to refund the money I paid for the first one.then you charged me for a second one that I didn't want. For one I don't color my hair every 3 months. I do it when my roots get about an inch or so long and sometimes I wait longer. it just depends on my mood. Or when I have the time to do it. but you guys weren't even close to a color that I wanted 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsTerri- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Roots remainMy daughter dyed my hair for me Twice with your product and followed the directions to a T. my roots did not take any of your dye that is why I canceled my program with you. My daughter has been dying my hair for over 10 years with no problem using cheap hair dye from Walmart. Please take me off your mailing list 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsValerie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not worth the money for meDidn't take out the ginger even after having the colour adjusted and the colour that did take washed out after 3 washes 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKymberly W. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color is not as dark as I had hopedThe color was easy to apply, kit was great, and instructions were clear. However, I had hoped for a darker color/coverage (medium brown) over my old blonde balayage. The final product is still a dark blonde. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFabiana- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the color I wanted.The process and product I have no issues with. However the color I chose was not what I got. I was advised that the color I chose was to dark and that I should start lower and build up. Well that wasn't the best idea because I ended up with red hair. Here is hoping that the next attempt is actually what I want. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanelle- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
TerribleI’m not leaving the house until I can get this fixed. I sent in pictures and chose a dark brown red copper hair color on my dark brown hair. I explained it as a dark burgundy... my roots are blonde copper and my ends are about 15 different other colors. My hair doesn’t even look healthy. I would love to put the before and afters... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatrinna- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Awful colorNot even close to what I ordered 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrian- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happyI’ve been trying to change my hair color and can’t. The last color kit turned my hair orange. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsApril - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color doesnt lastColor only covers greys for a few days. Then turned lighter agins. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
New Improved Scalp Clearing is very Good BUT hair loss increase BadThe new formula (from last two shipments) is a clear improvement in terms of ease of application and removal but I experienced significant hair breakage and hair loss both times. I happen to have lots and lots of hair, it's fine and very porous and curly so it would be awhile before it would cause me serious grief but not sure how long I want to continue since it seems unhealthy. Am considering my options...hanging in there for now. Let me know if this is being addressed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |