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Custom Color Set
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66,615 Verified Client Reviews |
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It made my hair darkerI was SUPER excited to try this that I bought the express shipping and checked on the order daily. I did all my research and watched review videos from actual hair stylists, and from everyday people who have used this product. Looked at all the how to’s from the company and TOTALLY prepared myself. Unfortunately, even with all that I’m disappointed. I did my hair profile and since I already “had” blonde highlights I thought it would be easy to go over again and lighten up. Because of covid and just life I haven’t gotten my hair done since November so even though I have blonde in my hair, it’s filled out a little. When I used this product it actually made my hair darker in the spots the blonde was. It also stained my towel and t shirt brown so I’m not sure if it was a wrong color issue or if the color they provided just didn’t work with my hair... when the product was in my hair it smelled REALLY strong so I can’t imagine it not working. But when I saw everything it touched turn brown I knew right away it probably wasn’t going to do much to the highlights I had in my hair. I’m really upset I spent so much money on a product I thought was safer to use and more responsible since I can’t go to the salon right during this time. I even wanted to sign up for auto shipments but something in the back of my mind told me to wait. I’m just really upset because I spent a lot of time trying to find the best way to color my hair without damaging it with drug store box dye and now I’m left with a worse outcome than i started with. I wanted to LOVE this product as it’s affordable and they make it easy to follow along and watch videos if it’s your first time doing your hair yourself, I really thought I found gold in this!! Turns out I just threw my money out the window. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
No matchI did not match the last color I was givin 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
MessIt was runny and made my hair stiff 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not enough productI have super thick hair and I’m running out of product and having to water down to cover. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValerie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
First time purchaseOrdered the kit to highlight my hair, mixed colour as directed, left colour on for time specified, used the shampoo and conditioner as provided. The result - I could hardly tell I put colour on it and my hair felt like straw! Won't be using again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCaroline C. - Thank you for taking the time to share your feedback with us. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
My custom color was perfect the first 2 times they sent it.My custom color was perfect the first 2 times they sent it. This last time, however, the red was really bright-- too bright. Next time, I won't leave it on as long as they say. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Gray coverageThe gray coverage did not last long at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKendra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color drab, no shine.The color is drab doesn’t shine. It’s still dark even with the color adjustment. I wanted to try all over color for my next order.but these results, I’ve reconsided. I’m decided to cancel my subscription. I’ve given eSalon 2 tries, not happy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color caused hair loss and dry hairI was excited to color my hair and cover up my grays. However, now I'm wishing that I had not. The first thing I noticed as I was massaging after the 30-minute wait, was the enormous amount of hair that was falling out. This was way more than usual. Second, my hair is very dry and knotty. I have curly hair so it's usually soft and I can comb easily. I am disappointed and wishing for my old hair back, grays and all. :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
ShippingThe shipping took a lot longer then it usually does. This was my first order from here in about 3 months but it is 3 days late from when it was supposed to be here and still isn’t here and has no new date of arrival. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMeghan- We’re truly sorry that our shipping times did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details. |