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Custom Color Set
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66,615 Verified Client Reviews |
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Poor ColorStylist sent a new Color - not what I was looking for. Trying to remove my auto-ordering now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTara- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
DelayI have been ordering for 5 months and I I do not like that my item takes so long to be deliver . It’s been a week and as of today I still have not received . This might make me want to cancel . Item is good but the delay I just cannot accept . I will think about it for next month 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTheresa- We’re truly sorry that our shipping time did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details. |
Color not rightDid nothing for hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Doesn’t cover my graysI used this dye as instructed and several days later my grays were visible. After 2 weeks i have to redo my roots. I’m not happy with this product and will continue to use my usual box dye which keeps grays away for 4 weeks! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDoreen- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Ok productLove the supplies included in the kit. However smell is horrible (extremely strong) and color was a little darker than I hoped. I like being able to choose the shipment speed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
SuckThey didn’t look into why it’s not here yet. Just copy and paste from there computer!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSueellen- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Where are 2 sets of gloves?I have noticed you have discontinued 2 sets of gloves. Very useful to have 2 sets and disappointed you now only include 1 set. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDarlee - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Totally wrong colorMy hair was light brown, now it's dark almost black. Totally wrong color and my hair looks #ry and not good.bad 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
not enoughthe color was perfect but i had put that i had long think hair and the one bottle wasn’t enough my hair had missed spot underneath because there wasn’t enough dye 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAubrey- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Cancel all the productIt's not working good ,still have a.gray hair In a week. And also I want my money 😭 back ,they charge me last aug 6. $29.79 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGlenda- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |