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Custom Color Set
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66,637 Verified Client Reviews |
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Did not cover graysLet me start by saying I really like the overall color I received. Instructions were easy to follow, I have a short bob at the moment as I am growing out a pixie so a do it yourself color was not difficult. I have a small amount of grays up front and along my part and the color did not cover the grays at all. I am very disappointed. I also am noticing my scalp is a little irritated following using this product. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAllysia- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Great color but didn't last longI loved the color reformulation results but the roots washed out pretty quickly. I would have to do it twice as often to keep my hair looking best. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsChristina- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
DisappointedI feel like you got it backwards my roots are lighter then my hair and yes I did follow the directions and I wanted more red in my hair 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRita- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color & Tint RinseEsalon Color Team was spot on in getting my color correct but the product made my scalp itch & broke my hair. To be fair, my stylist also had trouble with products. She had to try several before she found one I could tolerate. Now that the quarantine has lifted I’m going back to my stylist for a good cut, hair Conditioner treatment & her artsy way of coloring. She doesn’t just put color on but adds different colors like golds & coppers on individual strands. It comes out beautiful & I would have to buy several different kits to do what she did, if I could do it Evenly. So eSalon if your product didn’t itch or break my hair, I might stay with you But I also like all the “tricks“ my stylist does to add shine & pizazz to my hair. I get far more compliments when she does my hair than when I do it!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRita - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Dark HairMy hair is a light brown, and the color came out medium brown, I was hoping for a dark blonde. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
colorDid not use . Too much brass. Waiting for new color. Hope it works. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsMary- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Updated reviewJust received my first kit and tried it out.... I was very hesitant because I hadn’t had my hair colored in years and have never done it myself. I LOVE it!! I hope it stays this way..... so soft and shiny and the color is perfect. Fingers crossed..... update- received second kit and it’s been a total disaster! My hair is beyond brittle and dull and now I lose color every time I shampoo..... even though I am using the same eSalon shampoo and conditioner as before. I even have hair breakage from the slight color overlap. Will be canceling...... 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAnne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
the adjustment was too orangeI had asked for a little more copper but it looks more orange than copper. The formula will need to be adjusted before my next shipment. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
colour didn't seem the same as last timethe colour didn't seem as red/chestnut as last time and hasn't lasted as well. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCaroline H. - Thank you for your feedback. We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Long Shipping TimeI will never order from Esalon again. It took over 3 weeks from the time of shipping to receive. I understand that during Covid some shipping is delayed however I have been ordering several items online with none delayed so long. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJessica- We’re truly sorry that our shipping times did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |