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Custom Color Set
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66,713 Verified Client Reviews |
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Ordered dark brown and it's looks dull and too darkOrdered dark brown and the colour is nothing like the picture. The colour is far too dark, dull and very disappointing. Coverage of grey was good but really didn't want to look like Morticia Adams 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations, however we are pleased to know that you are satisfied with the grey coverage. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Kit feedbackI am a MadisonReed lover. I switched due to their support of the Black Lives Matter Marxist group! Loved their product be can’t deal with the $$$$$ dollars they gave to this group that is destroying our country along with Antifa. Please let me know if your company gives money to this group. My first kit contained no shampoo but 2 conditioners. The ammonia fumes were way stronger than the Madison Reed product and they provide caps for processing. Thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTamara- We stand in solidarity with the Black Community and that human rights are the essence of our colorful community. I sincerely apologize for the missing item in your Color Kit and the strong odor from the formula! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. |
What a Joke!I got my second box which I obviously can not use and can not find an email or phone number to call. Just another SCAM that bills you monthly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoyce- Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Nice colourI do like the colour but find the product extremely drying. Hence only 3 stars given. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFrances O. - We appreciate your feedback here at eSalon! We’re so sorry to hear that our color application did not meet up to your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Just OKThe first coloring my color was like straw. A second kit was sent but it was a men's kit! The third kit was lost in shipping. Finally tried the new custom color & it still wasn't as dimensional as Age Perfect by L'oreal. I'll be canceling my membership & going back to L'oreal at half the price. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsMIkki - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
To much redI found the color was to ashy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShannon - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
To brassyThis time my hair color turned out to be brassy. What changed? How can this be corrected ? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStefanie- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Cost too muchDelivery took too long with my first order and once I did get it. I discovered I was also paying for shipping. The product doesn't last any longer then the store product. I needed to change my auto ship date and in doing so I received to packages with a couple of days of one another. within a week of that delivery I received another. I canceled and I needed to call to see about getting refunded. I was told, they could only refund me for 1 order and to send it back through the mail. I also found out that you need to follow up with a phone call to make sure everything is canceled. Too much of a headache to be bothered with this company. I will stick with what I used before this, now that the beauty supply store is open and I don't pay for shipping. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne- We’re truly sorry that our color and shipping times did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Too darkThis color was much darker than I wanted I really wish the colorist would not have adjusted the color that I requested 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsKaren- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
My hair is an uncontrolable frizz ball.The chemistry didn't suit me. My hair has never looked worse. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbra- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color kit did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |