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Custom Color Set
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66,637 Verified Client Reviews |
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Hate it Horribke qualityI been doing my hair for a while now never had such a poor quality product my roots are red even though I ask something to killed the red pigmentation and my roots are red and my hair is bluish and supper dry and damage never have I ever had such a horrible product thT damage my hair so much 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My esalon experienceThe product did not work good for me. Forget about ever talking to customer care about it too. You always get voicemail, and they only email you back, try to discuss your color through email, doesn’t work. I tried to to change tone not color, their response was to go darker, it was dark enough 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaurie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
didn't work for meNot for me as it didn't cover my grey hairs :( Read amazing reviews and was excited to use it but got so disappointed after using - no grey and root coverage, left a weird red/brown tint 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTripti P. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color didn't lastI colored my hair on 8/3/2020, today 8/17/20 my roots are visibly noticeable. I believe I did say I was 90% gray with short hair in the survey I stated I needed coverage for atleast 2 months. After I put the color on I was very pleased with the saturation. But it faded fast and I haven't washed my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
I don’t like it at allGrays not covered, quality is low. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElena - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
terrible scalp reaction!redness, itching and scaling! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Olga - We're so sorry to know you may have experienced an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Did not cover greyI was disappointed with this, today I re-done my roots left in for 35 minutes and after I dried my hair I seen this did not cover the greys in front . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t even last a monthDidn’t last at all! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Terrible colorI thought I was getting dark brown with some red throughout. No. It's completely bright red. This is what I would expect from a box hair color. Its not natural at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Way too darkI'm really unhappy with my color. It was supposed to turn out light brown but turned out dark brown even though I followed directions to a t. I don't see what difference it makes to pay for this product when I could get the same results for $8.00 if I wanted hair color I hate. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerrill- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |