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Custom Color Set
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66,637 Verified Client Reviews |
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Did not cover as expected, color was not dynamic enough (dingy color)Was not happy with the results. Followed instructions exactly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color didn’t work: left hair dryBefore dying my hair was soft and recently cut and washed. After dying my hair is brittle. The only thing dyed was my roots that’s it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Tried to cancel, but sent another shipmentMy hair became very thin and kept falling out after using this product. I cancelled my account, but they sent again! Now I have to inform credit company to not let any more charges go thru. Ugh!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Third time lucky! But unfortunately still not right!Its SUCH a shame. I LOVE receiving these boxes. The quality of the product is very high. My hair always feeling nourished and shiny and like i have had a salon treatment after use. The thing is though the colour. I have tried now three times and its just not right, if i were in the hairdressers it would be easier to have this rectified. I honestly wish it was right as i would be ordering every single month without fail! The first time i ordered it was very very ginger, closer to orange and the strand test (thank god for strand tests!) made me realise before i put it all over my hair. The second colour i ordered was very dark. I am still wondering if this was an error in production as it should NEVER have been as dark as it was, as after colouring it again with the third one i ordered i still have a darker ring around my head from the second attempt. Its such a shame as i love the product, its wonderful, if the colour had been what i wanted then i would be on that standing order without fail, and telling all my friends to do the same. The only thing stopping me is i havent got the colour i really wanted, and i do have a darker ring around my head from the previous colour. In essence it has cost me more money as i now need a professional 'put right' for the dark ring caused by the second colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGemma S.- Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations, and you did not love the color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us! |
Too light, again.Roots color was too light rather than darker like I requested. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTylah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
can't get the color rightI've been changing the color from a basic light golden brown, but it was too dark, then adding a bit more gold-then adding in some red, but I can't seem to get the color right, and it turns brassy very quickly. Plus, I must be allergic to something in this formula as I end up having a crazy itchy scalp, and my hair is always standing on end from scratching. I also noted that it seems to dry my hair out terribly-maybe why my scalp itches so badly?-and the lady who cut my hair couple weeks ago commented that my hair was really dry when I usually have very soft hair with plenty of natural oils. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolyn- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Timely but inconsistentI receive the product on time, but each time I use the product, I have a different color. Too dark as the first color shipment was just right. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
This colour not match my hair I am don’t likeI am change this colour not Match my hair I am don’t like this colour thankyou 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDevinder - Great news, your comment was received by your colorist! Your comment will be reviewed prior to your order date, and they will adjust your formulation according to your request. If they have any questions, they will reach out to you. |
No more, horribleI followed directions, would not recommend 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color washed out in 2 washesI colored my hair last week and was SO impressed with results. However, color has almost completely washed out in 2 washes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKels- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |