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Custom Color Set
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66,637 Verified Client Reviews |
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It didn’t cover up my gray hairIt made my hair on top orange instead of dark brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
To darkI wanted a more red in my colour,although the product is fine. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn I. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
NooooooooooDidn’t work at all. Just dyed my roots. Chemical smell made my eyes water. Waste of money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSkyler- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Great color, poor grey coverageI loved the color and thought it was spot on. Unfortunately, even though I left it on for a while, it really missed a ton of grays. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Darker than what I wantedMy hair is a medium brown and the color wasn’t covering my grey so the color specialist reformulated my color and now my hair or dark brown. It covered my grey but now my hair is darker then I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDaniela- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Did not lastI was excited to do my hair at home and avoid the time at the salon. The color looked good, I was happy with the color choice. Unfortunately after the very first wash, the color came out only to reveal the gray. It was more like a temporary color treatment. Very disappointed...therefore this product is not for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Doesn’t workI didn’t get the result after following every single detail provided on the instruction. As i was trying to cancel, it offered to send a new formula to get the result. However, Sabrina asked to wait until I pay for next order and use the shapoo to fade the color. What is the point? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristin- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Totally DissatisfiedI chose an "Auburn" shade called Mahogany, based on the photo which appeared to have lots of ruby red tones. When I received my kit, the colour I received was called Dark Brown (Mahogany) and the little chart showed that it contained mostly dark brown, with some mahogany, and a little bit of copper. I worried that it would be far too dark, and far too brown, with not enough of the red I was hoping for, so I contacted the company via email and expressed those concerns. They assured me it had been custom blended for me, and it should be perfect. I contacted them again to ask how I could review my order to compare the colour I had viewed to the one I received (because I was still skeptical), then contacted them again, to reiterate that it still seemed far too dark brown. I was told again about all of their thousands of colours and how they are custom blended. I went ahead and used the kit, following the directions. My hair is very dark brown. It's shiny. There is not much red. I am very dissatisfied. When I contacted the company to tell them about this experience, they responded with a form email that began, "We're sorry to see you go..." I am dissatisfied with the shoddy customer service, and with the colour result. I have been using drugstore dye on my hair for close to 25 years. I've never had such an inaccurate result ~ and I've never spent this much on it! I decided, since I was stuck at home, I would splurge, and give my self a really nice salon-type of experience, and customize my colour to exactly what I wanted. What a joke. I would describe the colour result I got as "Espresso." It's not a terrible colour, but it is most certainly not the colour I chose, and I knew it the moment I saw the kit. People working in customer service should listen to customers, and do their job. I did that job for years. Sometimes, a company gets something wrong, and you have to fix a mistake. That's literally your job. Just do it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathryn- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Tried 3 timesI tried it three times, but the color still isn't right. I'm not going to re-order, again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details. |
Amazing colour!Really happy with the colour, covers all my grey but after two weeks the greys are appearing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRuby R. - Thank you for your feedback! I am so thrilled to hear that you love our Enhanced Color. However I am so sorry that you felt that the color did not cover to the extent you needed it to. I appreciate you taking the time to try it out and share your experience with us. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |