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Custom Color Set
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66,637 Verified Client Reviews |
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To brassyThis time my hair color turned out to be brassy. What changed? How can this be corrected ? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStefanie- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Cost too muchDelivery took too long with my first order and once I did get it. I discovered I was also paying for shipping. The product doesn't last any longer then the store product. I needed to change my auto ship date and in doing so I received to packages with a couple of days of one another. within a week of that delivery I received another. I canceled and I needed to call to see about getting refunded. I was told, they could only refund me for 1 order and to send it back through the mail. I also found out that you need to follow up with a phone call to make sure everything is canceled. Too much of a headache to be bothered with this company. I will stick with what I used before this, now that the beauty supply store is open and I don't pay for shipping. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne- We’re truly sorry that our color and shipping times did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Too darkThis color was much darker than I wanted I really wish the colorist would not have adjusted the color that I requested 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsKaren- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
My hair is an uncontrolable frizz ball.The chemistry didn't suit me. My hair has never looked worse. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbra- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color kit did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
No thank you.I was really hoping for a solution during this pandemic. Yikes, this was the most drying out of my hair and didn't work on the roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Beautiful Color for just about a week... :(I loved this color!! It was perfect and covered all my grays. I only washed it twice, and all of the color pulled this warm orangey tone and I really wanted a cooler brown. A little disappointed how it looks now. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
way too darkI thought I'd asked to return to the first color I did but there must have been a misunderstanding. This is double the color of my 2nd color. I am at a loss on how to return to blonde. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeth - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
My Hair is Different Colors?!?I was completely satisfied with the first shipment of hair color I received. The second shipment was just a root touch-up, and I was satisfied with that as well. However, I noticed shortly after that my color was fading allover, so I decided to add a second bottle to my last shipment. I'm not sure if the two bottles were different colors or what happened, but I'm not satisfied. I followed the directions, did everything I was supposed to do, and the color is not even. It looks so bad that I'm considering buying hair dye off the shelf just to fix this disaster on my head. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
DisappointedI was so excited to receive my kit and the kit itself is AWESOME. filled with everything you could possibly need. Very pleased with the presentation. However, when it comes to the color.. not very thrilled. It's pretty for what it is but not as bright as i was hoping for. The color smelt so strong I felt like passing out. It was so hot to the touch and felt like pure ammonia. My hair is in worse condition after as well, very drying. Expected more. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsWhitney- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Custom color setOder too strong. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAna- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |