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Custom Color Set
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66,637 Verified Client Reviews |
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Without my consent!I’m giving this a 1 star. I tried communicating with the specialist about too much red in the color and never heard back for 2 months when an order showed up with a bill for $29. This was ordered without my knowledge. I do not recommend. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Side effectsThe color was great however my skin was peeling ang my hair became brittle and dry. That is why I gave that review. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEnelida - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It wasn’t the right colorOn the package it said dark blonde and I had like an auburnish color. My hair color I got actually made my hair darker then it was suppose to be. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCianne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Horrible!!I ordered a light brown color with gold tones. After application my hair is 3 shades darker with red tones!!! WTH??? I am highly upset!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTamesha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Missing brushThe applicator brush was missing so it didn't go on as well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Custom but not perfectI do love the amount of color options available and that there are stylists that can make changes. Unfortunately, I have found that I have fading within the first week after dyeing and this dye can dry out my hair more than others. Also, my suggestions to the colorist are not always listened to when changes are made to my color. I have been coloring my hair both in a salon and at home for years and have legitimate insight that I would like taken into account. This concept is definitely a winner and I think with a few improvements it would be 5 stars. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacquelyn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color nowhere close to website imageI was really looking forward to this helping even out my hair color and was going for a darker shade of brown than my hair was with some copper. The roots color was supposed to be more medium brown and the ends more of the copper, which the formula showed it was. However, my roots came out lighter with more of the copper tone and my ends came out more ash brown. Overall it was not as dark as I believe it should have been. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hated the colorI gave a photo of my hair including my roots and current color, and clearly explained what I was looking for. The "colorist" gave me a color that was EXACTLY what I was trying to correct in my current color. Now it's a disaster and my hair looks horrible. I have no idea what to do now, and hope that they will be able to help me fix it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBecky - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color was a horrible match.I have tried this product before but this time it failed and I ended up with a nice bright orange colored head. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLani - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Doesn't WorkThe color doesn't last for more than a week on my grays. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |