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Custom Color Set
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66,637 Verified Client Reviews |
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Zero stars if I couldThe worst color I have ever experienced. I ended up being charged $400 for color correction and they were still unable to get it completely back to normal due to the orange and green this color put in my hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWhitley- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection! |
Color was much darker than previous orderI didn’t like the color. It was the same color that I ordered previously but after application it was more brown than dark blonde. Definitely a lot darker than previous shipment. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
LOSING MY HAIR!!After two consecutive months of use, I experienced a crazy, excessive, scary amount of hair loss! It is so awful and stress full. My dermatologist explained that the primary ingredient (ethanolamine) vs traditional ammonia can trigger this effect. WTH!?! Very sad customer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa- We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
My colorThe color was not dark enough to be dark brown. My hair now has a reddish tinge :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
dried my hair outReally dried my hair out 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHolly S. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your expectations. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Worst color I’ve had in over 20 years of coloring my own hairI’ve been coloring my own hair for at least 20 years and 10 of those were with bleach and toner. My greys are still showing and the previously colored red is the same color, not even a tint difference. The 15 minutes for roots and 10 for tips seemed like very short time exposure for the color. I’m tempted to run to a Walgreens to get a box to cover it up. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKyleen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
received incorrect order invoiced for something elsecustomer service number no where to be found! Received incorrect order invoiced for something I did not receive. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Unhappy, no worth itThe hair dye washes out after two washes and it doesn't cover grey hairs. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVeronica- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Bright orange from medium ash blondeI ordered medium ash blonde and ended up with vivid orange hair. It was the worst color I've ever used. I've had better results with the $2.97 box color. Never had so much orange with any hair color after 30+ years of coloring my own hair. Definitely my worst hair color purchase ever. $22 down the drain. I spent another $15 on professional toner trying to get the worst of the bright orange out. At least I'll be inside for most of the next few months 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not very long lastingThe dye does not seem to last long and looks very brassy quickly 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrent- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |