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Custom Color Set
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66,637 Verified Client Reviews |
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Too much redMy hair is picking up too much red tones, I asked for adjustments but it did not work 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer P. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Very dry after coloringI did not like the feeling of my hair at all. It only feels like it when I use cheap products 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria A. - Thank you for your feedback. We apologize for the disappointing experience you have had with our personalized hair colour. We're always looking to improve our service and products, and truly value everything our clients say. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. |
heavy chemical smellI finally tried the color I ordered. It had a horrible harsh chemical smell, burned my head and my eyes and my hair turned out black. I want to cancel this subscription, immediately! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori M. - We appreciate your feedback here at eSalon! We apologize for any discomfort you experienced during your color application. Our Customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Turned my roots shiny orangey brownI ordered a very dark brown with what appeared to be deep purple undertones. Like, almost black with a purple tint - which matched my existing color. My natural color (six months of roots, holla) is dark blonde/light brown. My roots are now a bright brassy reddish/orangeish light brown. I have really pale skin and this color is just awful on me. Pros: it did cover my greys entirely. Shampoo/conditioner have a Pleasant smell. Instructions were very clearly written & two pairs of gloves was nice. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDee L. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected, however we are pleased to know that you are satisfied with the overall presentation. Our Customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Dull and off colorMy color turned out very dull looking. Sorry I used this. It’s semi permanent, I hope it washes out. I contacted support on Sunday, it’s Tuesday and I haven’t heard back. Two stars, the packaging was nice. Easy instructions. Update: Still no help fixing my color. I tried email and online chat, someone was supposed to get back with me, but they haven’t. No one should have to live with bad color. I am very disappointed with this service. 0 of 0 people found this review helpful. Did you? |
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My oder never camethe customer service link is failing. No way to resolve. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShannon- We’re truly sorry for any inconvenience our website has caused. We have reached out to you via email to see what we can do about remedying this situation. Thank you for choosing eSalon. |
2nd shipment not as great.I wasn't that crazy about the color this time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Can’t get the colour right!!!I asked the colourist to adjust my colour to make my grey dye better as was being turned a sort of beige and fading really quickly. They sent me a message telling me that they had made the change and that my colour would be darker. I immediately replied exclaiming that I did not want darker hair (I have spent over £400 trying to get my black box dye bleached and lightened to a more manageable colour now I have a lot more grey) and got a reply saying they had made the changes and the colour would be deeper. Well, you guessed it. I am back to pretty much black hair. Really disappointed again. Thought we were on the up after my initial teething difficulties. It just doesn’t seem to cover my grey well at all. I will be cancelling my future orders. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HAIR LOSS IN CLUMPSThis is happening to women of all ages, with or without grey coverage. You say do an allergy test, well there wasn't any redness, no itching, no swelling, nor bumps. How are you supposed to test hair loss if that initial patch did not immediately fall out? The comments state by the second and third order they realized it was your product! CLUMPS OF HAIR WE ALL SAY! This is horrific what you are continuing to do to people! Stop selling this base formula that your representative just told me is in every product. This is life changing and you are promoting it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
it faded somei enjoyed the color within 2 washes it has faded some 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |