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Custom Color Set
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66,655 Verified Client Reviews |
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Not what I asked forI wanted a rich red color but was pretty dark. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSara- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Complete disappointmentFirst colorist jumped too light with my dark blonde/light brown underneath hair- made it red! The very thing I warned the colorist of happening. I had wonderful customer service with the second colorist empathizing and sending out correction dye. This made it more red! After a second attempt to correct- which I appreciate this, since you guarantee satisfaction. The 3 Rd coloring attempt made it dark red! I wanted light blonde, not Auburn red! They said they can't help me and I should go back to my expensive salon! Thanks for absolutely nothing! I'll make sure 21k get this review! Not recommending to anyone ever! So much for the guarantee satisfaction. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsShannon- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Still GrayColor is okay but does not cover Gray 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLaureen- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Cancelled subscriptionI cancelled my subscription back in March/April and I still keep getting orders. I cancelled AGAIN in a August Hopefully I don’t get anymore 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAna- We truly appreciate your feedback.There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. The advantage of our hair color plan is that you receive 20% off of every order and you are also able to place single color orders. You can also adjust your auto delivery date and frequency as much as you'd like! Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Colour not quite right yetThe colour was too red. I want my hair dark brown with a touch of warmth. When the light is on this colour at present all you see is red. Need colour re adapted to give me dark brown with a slight touch of warmth 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhonda D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
2 washesTo washes and my grays are showing again will not ever do again... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoelle- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not enough pigmentI've used the color twice, regrowth coverage was not adequate. Overall color was good and color lasted. But, still disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGloria- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Delivery never on timeHi I really wanted to continue buying this product but it either does not show up or when it does it is way too late even though I choose a short repeat time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMartha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Overcharging /Customer Service unpofessionalMy subscription is $27.15 each shipment and I was charged $50 and my name paid it. After numerous email they have no decency to respond to email and insist that they did not get the $50 payment when it was taken from my account. WATCH OUT PEOPLE ! Taking my business somewhere else. Stephanie is no help. Rude and not fit for customer service. I do not recommend this business. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsZoila - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My hair turned orangeI've used this same color for a long time now but this last time, the base of my hair turned orange while the edge half of my hair was dark dark brown. It did nothing for my greys. It was hideous and took 3 more coloring (store bought) to finally fix it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNamie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |