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Custom Color Set
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66,793 Verified Client Reviews |
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Blonde not blondeI ordered the kit based on all the amazing reviews. I wonder are they heavily censored? My hair is basically the same colour. Upside is that it’s not Orange, which has been my previous home hair dying experience, but it’s also not any blonder. Heading back into lockdown with GIANT roots! Sigh 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Poor Customer ServiceThis company set me up for an autoship that I did not request and there is no where on their site where you can cancel your account 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEllen- Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
still not pleased...Still not happy with the product. Gray is back after only 2 washings. and YES I use a color shampoo. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Missing gloveIt was packaged nicely I open the gloves started on my roots, went to start step two and only one glove was left. The color was okay but didn’t match the color pictured 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberlee - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not cover grey hairDid not cover greys 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMolly- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
White hair still visibleI was excited to use what i purchased and followed the instructions carefully but got disappointed as my white hair is still visible. Really disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKhatryna C. - We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong colorThis is the same color I just colored with 6 weeks ago and it was too dark, and I wanted to go lighter. Not happy to have this same hair color for next 6 weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t loveThis color was too red and I found a new hair stylist to color my hair. Please cancel my order. Thank you! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCassandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
awfulstrong chemical smell. Too much packaging. Not good for environment. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClimate Change - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I AM VERY DISAPPOINTED!!!!I had requested for a lighter color this time around, what u gave me was more pink hair n not copper yellow. I am TRULY embarrassed to go out with this hair color! I’m going to be wearing baseball hats for a VERY LONG TIME! What are you planning to do to fix this crap up? I’m actually thinking of canceling my subscription if this isn’t fix! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarmen- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |