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Custom Color Set
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66,689 Verified Client Reviews |
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The color was light on roots dark on endsI need my free color to color the roots so sent me blue black or tone it down a little but not this much I still see my gray through the light color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedHad real high hopes since it has worked fabulously for my little sister but not for me. Color was way too dark, dried out my hair and did not cover my grays 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDyana- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not sure what's in that bottle... but it sure wasn't hair color!I've been an ESalon client for about 5 years. I just applied the new color and I'm not sure what was in this bottle, but it sure wasn't hair color! Ironically, this time I even heavily gobbed it on around my hairline and temples where I'm most grey and even doing that, I still have just as much grey as I started. Even worse, you would think that since I gobbed it on, that there would be some staining on my skin, nope. Nothing. All around, my hair is exactly the same color as it was when I started... same shade of brown, same grey. I'm VERY disappointed and canceling my membership. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSonja- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
HorribleColor didn’t take at all!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYahaira- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Need to make a twick to color next timeIt made my hair jet black was suppose to be a medium brown with blonde hi-lites 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
New FormulaI am disappointed in the new creamier formula. First, I didn't know the tip of the applicator bottle was a screw off cap. So I was trying to cut the tip like the old bottles. Next, it's harder to squeeze out of the bottle, it seems too thick. Finally, it smells bad. The older formula had a much nicer smell. Very disappointed. JM 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanet- We’re so sorry to hear that you were disappointed by our new enhanced formula. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Requesting for lighter colorIt’s good but I wanted a one step lighter just like the tint rinse I have. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClarissa- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
BewareThe presentation of the kit is amazing; the packaging gives a sense of professionalism. Everything is in its place, and the instructions are great, easy to follow. The products are less than professional, and the consultation, well, the stylist did not listen to me. I sent pictures; I stated that I did not want red—in any way, said I was aware that NN colour for grey coverage contained red colour molecules (they are larger and fill in the grey). The stylist recommended a filler colour (I have NEVER used a filler colour in all my years of colouring my hair with professional colour). I now have orange roots (no I did not use the filler on my roots as per instructions) and I have deep orange ends! I also have a colour correct appointment with a salon—all in one morning! This has turned out to a costly endeavour! I sit here writing this with an extreme violet toner on my hair and in tears; waiting for my appointment next week! NEXT WEEK! I was offered a credit! Now, why would I do that? Once bitten, twice shy! I will spend the $300 to correct this, and continue to honour myself by not succumbing to the consumer marketing monster! Lesson learned! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJody - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
blond?I keep looking at my hair knowing I chose blond but I see grey and I do not have a grey hair on my head. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I wanted to love itThe color didnt come out the way I thought it would. And didn't last. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLarissa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |