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Custom Color Set
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66,655 Verified Client Reviews |
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awful reaction...I really wanted to like this hair color option but I had a terrible allergic reaction within 12 hours or so of applying the product. My scalp was itchy/burning plus my eyelids were affected too. Swelling and itchy eyes on top of an irritated scalp that lasted for days. Sorry, but eSalon color just did not work for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t do anythingI left it in for longer than it called for and my hair colour didn’t change at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMacenzi - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Ok,. Better then expectedI followed the instructions and it covered the gray at my scalp but not the gray mid and further strands that much. Feels like it needed more time to process maybe. Color was also darker through out my hair then i wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLana- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
I am leaving the esalon family.Unfortunately the grey came back within a couple of washings. Not acceptable. Please remove me from the deliveries and your products. Sorry, Alexandra 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlexandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
UnimpressedDidn't seem to change much. Three weeks later it has an orange tint. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKarla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
BrassyThe color turn brassy I have ashy highlights and the roots turn brassy after a few days :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMayra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not correcting the copperI have followed my directions, and left feedback and use the toning green rinse but nothing is correcting the copper. Why can't I just get a flat ash color? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErinn- We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Would give zero stars if possibleI ordered 1x color but company put me on auto ship plan and refuses to change it—and continues to Bill me—despite numerous requests to get them to stop. Suggest never giving this company your credit card. Product has also gone up significantly in price. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No gray coverageThis did not cover my grays and within a week it looked like it all washed out completely At the root. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Mediocre at bestColor doesn’t last 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |