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Custom Color Set
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66,655 Verified Client Reviews |
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To darkThe hair color was way to dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not for greyNot only did it not cover. As time went by it faded more and more 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
RatingColor was not dark enough 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElaine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color was much darker/customer service terribleI bought my first color in July and it came ridiculously dark. Darker than my original color (it was supposed to be a bit lighter and redder). Customer service was slightly helpful at first, though the emails were full of misspelled words which raised alarm bells. I was told to keep washing my hair until it's out then we can re-color. That was in June. It's November. It's faded some but nowhere near out. I've been using Dawn at times and always a clarifying shampoo at least twice a week. I've emailed customer service because I'm ready to just dye something over it, and I would like advice on colors. Ten days an no reply, despite a follow up. Do not recommend this company. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too brassyMy hair has a red/orange halo Not really a good look 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiahann- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Didn’t cover greyLeft it on for 45 mins and the greys didn’t cover. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPearl- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Product is expensiveThe color, first off, is great. Very solid quality and considerable to salons. But when i first asked for a second bottle the initial time I used the product I barely had enough to finish my hair. When I requested 2 bottle the second time the price was 34 dollars for both. Compared to my salon it’s just not that much of a savings. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMiranda- We’re truly sorry that our color did not meet your expectations for the price. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Grey coverageSadly not the best grey coverage. Could be my application process but I was disappointed that after removing the color I see grey around the front hairline area. Bummer! I will however, order and try again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Disappointed with the colour changeDear All, since quite some time I am disappointed with my colour. As aging the ordered colour is too dark and therefore it makes me look much older. Texting with my colourist has not been very helpfull. I stuck with the colour "dark brown 20 gold" sometimes like that, sometimes with the remark "lighter". The change is hardly to see.. When I explained in texting..., that the colour is too dark, I get the respond : other is not possible. Why? I dont understand that. You marketing with the image you would mix the colour everytime individually (btw: who buys that?) nevertheless it is not possible to adopt my colour to my needs. Here is what I need: an overview of brown colours possible! please send it to me or put it up on your page. Are you only offering dark brown? no so please give me some options to choose. I had ( 2019?) received once the proper colour, but the order history doesn ´t show. Please step into that and help me to get my truely individuall brown with a golden shimmer as requestetd ( or as advertized). I am afraid its a question of communicating...you are the experts 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnnette G. - Thank you for taking the time to share your feedback with us. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not satisfiedThe color was not what I expected, I will not be moving forward with future orders 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarole- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |