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Custom Color Set
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66,754 Verified Client Reviews |
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Not Any Better Drug Store ProductI was so excited to try this hair color and I am sadly very disappointed. The color is flat, no dimension, and my hair feels coarse. I haven't used box dye in over ten years because of the reasons listed above. Also, my bathroom is covered in stains and the stain remover wipe doesn't work for crap. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not worth the riskI've just coloured my hair and I'm very unhappy with the results. I thought I'd been very clear with my hoped-for results (mid blond on my natural dark blond hair) - I sent photographs and had a telephone consultation with a colourist. The result is a) not what I wanted at all and b) worse than that, the colour is very warm, almost auburn. My colourist had pointed out in my photo that my natural (virgin) hair colour was quite warm and my dye would be adjusted for that. It clearly hasn't been. I am very unhappy with the results, and especially because i daren't do anything to it to cover it up / correct it for fear it will just make it worse. I'm now remembering why I didn't re-order back in 2015. Disaster. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebekah O. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Less RedFor the next color I would like it to be more brown and less red (mahogany). Maybe just a straight Ash Brown to counteract the redness. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnastasia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
It NEVER WORKED FOR MEIt NEVER worked..do not need anymore..thank you! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEunice- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Please, keep an eye out on your inbox. |
Color choice is offThere is more copper/red in the mix than I wanted. Otherwise it went on fine and is wearing well 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanet - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Great product but need a little more information when learning how to applying!I had a little trouble when applying this to my blonde hair because when I mixed this the product was jet black and the previous ones where not so I did apply it to the area that where the most grey but panicked because I thought my blonde hair was coming out black so I didn’t wait the full time and didn’t color the whole head. I wish I new that it would go on differently then other products but I do like this product very much but when your a novice you need to know what to expect. ! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna- We’re truly sorry to hear about your most recent color application experience. We take our clients' feedback to heart and continue to improve our products and personalized instructions each and every day. We hope to continue helping you find hair perfection! |
Didn’t LastI was sick and just used my color 3 weeks ago and my gray and red is back already. Not a happy person. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsOHGIRL - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
This is Not covering my grayNot covering my gray Hair. I follow all the instructions and use a color safe shampoo and conditioner. Even leaving this formula on for an extended time is not helping. The formula supposedly adjusted a month ago but I have not found any difference 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynette - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Didn't cover greysNice colour and followed instructions exactly but hasn't covered my greys popping through 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClare R. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Product delayed to be shippedI cannot comment on the product because I did not receive it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIna- We're truly sorry to hear that your order has yet to arrive. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. |