|
Custom Color Set
|
66,655 Verified Client Reviews |
|
Sort by: |
|
surprisingly dissapointedafter i ordered my last kit i decided to stop dying my hair.. i let my roots grow out like crazy, maybe 5 inches of brown and grey. Last week i decided to finally dye it, at first it seemed good. it covered my greys quite well. but some how didnt cover my brown? it seems my roots are still kinda brown AND today i noticed silver hairs around my hairline. i like your product, i like the attention to detail and personalization. But i think its just not black or strong enough. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHope- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Dull and MoussyHad to go to the local drugstore to get an all over color and Highlighting kit to fix it. Now I want to change my color all together and I'm unable to. All they want to do is adjust, I want a new color for roots and tips. Period! This is my 3rd time trying to get the right product. I love my hair and want it to look amazing, I've always went to the salon, but now with covid. Not sure what to do 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKristen- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Disappointed AgainII actually just did my hair yesterday. 've done everything as directed. My greys still did not all cover and my ends are so dark. I think I will stop esalon and try something else. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDebbie- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
It is OKSmells like ammonia, just like the store brand. The color is very vibrant but it does not last. Little gray I have by my temple sowed up a week after coloring. I color my own hair for decades and I know how to do it. So the actual product is not as great as the commercial make me believe that was something special. Still has the smell and action of chemical stuff. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDoina- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not color I asked for!Wanted a lighter color and instead I got almost a black hair color so since I was told by your company that you couldn’t provide what I asked for I deleted my account! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDawn - Thank you for your review. We are sorry to hear that your color formulation came out darker than you were expecting and that, at the moment, we can't craft your dream shade. We are always working on new things, so feel free to reach us out at any moment, we'll be happy to discuss your color further and see what we can do for you! |
Color still not rightI wanted to cover my gray, but for the 2nd time the color is too dark and too yellow. Much darker than my natural shade. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsEllen - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right! |
Not the right colorThe color was beautiful but again I had the solution adjusted and it still wasn’t a ashy color I asked for it has a reddish tone still pulling 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLois- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not long lastingColor looks really good at first but after 3-4 washes it fades and does not look good anymore. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what I thoughtNot what I thought...didn't last as long as previous colors I got from you 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not so greatI got this adjustment order and i still saw some light brassiness and some of the grays were not covered completely. The instructions said to leave it on for 40mins, and i left it for 50 mins just in case. Overall not at all happy with this color, I already called and made an adjustment. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsShruthi - We are sorry that you weren't satisfied with the result of your hair color, and we hope you will love your new formulation! Please let us know if there is anything else we can do to help! |