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Custom Color Set
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66,793 Verified Client Reviews |
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Not a color match too yuckNeeded a blinder color like L’Oréal extra light blonde... totally not a color match not happy at all 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCecilia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorI ordered dark blonde, cool beige. My hair turned orange on top. Also, a chunk of my hair fell out in the shower. I really wanted this to work, but it just didn't. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKristi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No color change at allThe color did not cover any gray or even change the color. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Very Easy to do myselfLoved all the steps and my hair felt very healthy, however, it was not as "Bright Radiant Violet" as I had expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGiselle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Turned my hair copper red :(The color I ordered was supposed to be a medium ash blonde. It barely changed my ends and my roots turned copper red 😩😩😩 it’s awful. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMadison- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
too lightI will need the root touch up color darker next time. It was too light for my roots 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Wrong BaseI wanted to give this a higher rating. The stylist I spoke with seemed to be in point, unfortunately the base was not. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRegina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Didn’t work..This is my second time ordering, I bought the same dark brown color. This time around the color did not stick at all! Pretty bummed out. I don’t think I will be ordering anymore. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChrystal - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Worst color everThe kit is nice, detailed instructions and everything you need. I was given brown root color with a bright red all over dye after asking for a nice, warm ginger. I now have to try to fix this two toned disaster. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not as good as previous shipmentsThe kit came and I did the same process as before, however, the color at the roots rinsed out with the shampoo 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |