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Custom Color Set
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66,772 Verified Client Reviews |
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Almost thereThe color was measured well and easy to mix and apply. It was a bit too light as it came with a 20 volume developer so it caused me to have “hot” roots. The color blend also had ash tones which caused my hair to pull smoky greenish hues. I sent a message to adjust the color. I’m hoping it’s corrected, I don’t want to give up on them quite yet. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanielle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not SatisfiedThe kit was very well set up I like the tools and all the details how ever the root color did not work and my roots are still brown instead of black like the color they are supposed to be dyed. I love the smell of all the products but did not get the out come I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJaimie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Did not go as planned.I ended up with mouse brown hair, and I’m a natural auburn. I ordered something to bring out the red more. So how did I get this terrible brown? 😡 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacki - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the color as expectedThe color was hardly black, as well as not having any blue tones whatsoever. Hoping this can be fixed. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
CANCELMy color is the same as when I do it with a $1.00 box of Revlon. My roots did not color and I did them first. I would like to cancel any and ALL future orders. PLEASE CANCEL. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsEileen - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Waste of £9My hair was already dark brown and the dye didn't change its colour. I had chosen a light auburn but the result was very disappointing, just dark brown with hardly any auburn in. And before you say it's because you cant dye dark hair a lighter colour, that's nonsense because I always achieve a lovely bright copper auburn using supermarket packets. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChrissy M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ColorI would like to cancel my subscription it did not color all my grey and the smell really bothered me I’m sorry but I don’t think it’s going to work for me. Thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
don't get it on your walls...NOTHING WOULD TAKE THIS STUFF OFF THE WALLS. THE PAINT IS RUINED. GOING TO MADISON REED 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. |
Hair color didn’t change muchI wanted more of a darker brown. I especially do now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not do anythingI followed directions exactly and this did not change my color whatsoever. A complete waste of money. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |