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Custom Color Set
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66,637 Verified Client Reviews |
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Too brownThis is my second attempt to replicate my salon color and it is still coming up short. For this order we lightened and added more copper and it’s still barely a reddish brown and not even close to the photo I uploaded. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRenei - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not what I expectedHave 2 totally different colors in my hair now. I get better results from a box dye. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsBobbi - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
HATE ITHate is a strong word, yet I find myself mortified at my hair color. Prior to coloring, I sent pictures, asked questions and received no response. The color is absolutely wrong...no where near what I requested or was shown Angry. Disappointed. I can't wait to see how much it will cost to fix this heinous color. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTracey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Packaging spot on but everything else has been utterly awfulI had read that there was a personal discussion with a colourist before you decided on the best colour for your wants/need. I left a photo and a little note, expecting a discussion before choosing but instead received an email saying that my colour has already been dispatched - colours I hadn't chosen at all.... Despite these initial issues I decided to go ahead with colouring. The packaging was amazing, really thorough and well designed and even little things like a sticker to attach the instructions on the wall - genius! Unfortunately though, my hair has ended up exactly the same colour it was before I dyed it. They had sent me a "darkest brown" plumy colour for my roots fading into a bright violet colour. Even though the dye itself looked a a nice bright colour my hair is still brown - even with it’s mouse brown tinge still - definitely not “darkest brown” and certainly no red or purple. It also feels brittle (I lost quite a lot in the shower!) and straw-like. I feel totally disappointed after having such high hopes from reviews and seeing the awesome packaging. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaty R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected, however we are pleased to know that you like the presentation. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Almost thereThe color was measured well and easy to mix and apply. It was a bit too light as it came with a 20 volume developer so it caused me to have “hot” roots. The color blend also had ash tones which caused my hair to pull smoky greenish hues. I sent a message to adjust the color. I’m hoping it’s corrected, I don’t want to give up on them quite yet. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanielle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not SatisfiedThe kit was very well set up I like the tools and all the details how ever the root color did not work and my roots are still brown instead of black like the color they are supposed to be dyed. I love the smell of all the products but did not get the out come I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJaimie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Did not go as planned.I ended up with mouse brown hair, and I’m a natural auburn. I ordered something to bring out the red more. So how did I get this terrible brown? 😡 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacki - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the color as expectedThe color was hardly black, as well as not having any blue tones whatsoever. Hoping this can be fixed. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
CANCELMy color is the same as when I do it with a $1.00 box of Revlon. My roots did not color and I did them first. I would like to cancel any and ALL future orders. PLEASE CANCEL. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsEileen - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Waste of £9My hair was already dark brown and the dye didn't change its colour. I had chosen a light auburn but the result was very disappointing, just dark brown with hardly any auburn in. And before you say it's because you cant dye dark hair a lighter colour, that's nonsense because I always achieve a lovely bright copper auburn using supermarket packets. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChrissy M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |