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Custom Color Set
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66,637 Verified Client Reviews |
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I have not used this ROOT Cover.What! Do not send me any more ROOT Cover. That is not a color! Can anyone actually talk to you? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEva - We're truly sorry that your color did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Hairdresser sent color she wanted to dye my hairUnless you want the hairdresser to send you whatever color they want please don’t order this. I now have to go to a professional and spend money I shouldn’t have to for color correction. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DONTWent through the process etc. Sent pics. Even stated do NOT want any red tones what so ever. MY HAIR CAME OUT RED. Has been a nightmare and I look awful. Waiting for them to send me out somethign to "fix" my hair. Its already darker than I wanted but they are sending me something that is slightly darker to cancel the red. HUGE NIGHTMARE. Days to get answers back from email (still havent gotten an email back). Finally got through to someone during operating hours. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Faded at roots like the cheap store boxNot really happy with how it faded bad at the roots just like a grocery store box color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJinna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
HorribleMy color was absolutely awful and made my hair orange. I specifically asked for no brass. It is the worst. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No colorThere was no change in my hair color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSaniya - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong colorMy roots are completely different color bright red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauren - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not even the correct colourI ordered this kit and was very happy with the service until I dyed my hair and it was nothing I asked for. It hardly made any difference for my normal hair colour and I was utterly disappointed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKirsten P. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Awful colourColour was darker than my roots. Looked black. Only left on for ten minutes and hair in good condition. Very disappointing. Will take a long time to wash out as permanent. When will Esalon start seeking semi permanent in the UK? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKate H.- We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Turned my hair BLACKI followed the instructions meticulously and the end results was black hair. OMG, I was very disappointed. I was traveling out the town the next day to see family and had to figure something out. Had to go on line to find a remedy to lighen my hair. The remedy worked but now my hair is fried. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBetty - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |